Field Case Manager - 18 months contract - Toronto

Cencora, Inc.; Ontario; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated professional to manage patient programs and support physicians. The role involves customizing healthcare programs, coordinating patient services, and maintaining stakeholder communication. Ideal candidates will have a healthcare background and strong analytical skills. Join us to make a meaningful impact in healthcare.

Benefits

Health Coverage

Wellness Programs

Parental Leave

Training

Mentorship

Community Involvement Opportunities

Qualifications

• Minimum five years in healthcare, pharma, or insurance industries.
• Licensed Nurse (RN or RPN / LPN) with active registration.

Responsibilities

• Customize program elements for prescribing physicians.
• Coordinate and track patient services to expedite therapy access.
• Maintain communication with all stakeholders.

Skills

Analytical Skills

Communication

Fluency in French

Fluency in English

Education

Bachelor’s degree in healthcare

Nurse Diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

Practice Management

• Customize program elements to meet the needs of assigned prescribing physicians;
• Review patient status and assist the prescribing physician to complete patient enrolment, prepare payer forms to access coverage, review patient charts, document therapies and tests;
• Identify obstacles to coverage and communicate with the Program Manager;
• Develop relationships with physicians and office staff, providing support to ensure smooth patient enrollment;
• Assist in resolving issues with physicians;
• Train physicians and clinics on programs and initiatives;
• Provide feedback to the Program Manager based on field observations and physician feedback;
• Complete reports as required and within deadlines.

Patient Support (may vary based on program design)

• Welcome patients and collect information;
• Provide reimbursement guidelines to patients and physicians;
• Coordinate and track patient services to expedite therapy access;
• Coordinate coverage activities among patients, physicians, and insurers;
• Confirm reimbursement outcomes with patients;
• Assist with financial aid and pharmacy selection;
• Coordinate ongoing therapy and address clinical questions outside program scope;
• Report adverse events following SOPs.
• Assist in training new team members;
• Support peers through communication;
• Maintain positive relationships with the team;
• Share information as needed.
• Participate in scheduled physician meetings;
• Attend CME events and report activities;
• Present in service to physicians with pharmaceutical reps.

Other

• Maintain communication with all stakeholders;
• Complete reports and documentation;
• Perform additional duties as assigned;
• May require on-call availability.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Bachelor’s degree in healthcare or related field, or nurse diploma;
• Minimum five years in healthcare, pharma, or insurance industries;
• Licensed Nurse (RN or RPN / LPN) with active registration; case management experience preferred;
• Willingness to travel within territory, including overnight stays;
• Valid driver’s license and reliable transportation;
• Experience in therapeutic areas is an asset;
• Background in pharma sales / marketing is an asset;
• Knowledge of reimbursement systems and processes;
• Experience with reimbursement navigation and appeals;
• Strong analytical skills;
• Fluency in French and / or English depending on location.

What Cencora offers

We offer competitive compensation, benefits, and resources supporting an inclusive culture and personal growth. Benefits include health coverage, wellness programs, parental and caregiver leave, training, mentorship, and community involvement opportunities.

Cencora provides equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected classes. We accommodate disabilities during the employment process upon request. Contact : 888.692.2272 or [emailprotected] .

Accessibility Policy

Cencora is committed to accessible employment practices and will accommodate disabilities during recruitment and employment.