Field Case Manager

MWI Buying Group; Canada; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

AmerisourceBergen seeks a Field Case Manager who will guide patients and providers through treatment journeys, primarily from a home office with occasional in-person visits. You will coordinate authorizations, enrollment, and reimbursements while maintaining strong relationships with physicians and program partners.

You will educate healthcare teams, review charts, and adapt support for diverse clinic needs.

Qualifications

• Registered Nurse or equivalent with healthcare education.
• Knowledge of public or private reimbursement processes.
• Bilingual in English and French preferred for certain provinces.

Responsibilities

• Serve as primary contact for physicians and patients.
• Educate providers on program services and enrollment processes.
• Review patient charts and ensure required documentation.
• Manage authorization and reimbursement support for therapy.

Skills

Multitasking

Bilingual English/French

Remote work capability

Excellent communication

Education

RN or related degree

BSc in Pharmacy or related science

Tools

Microsoft Office

Job description

À propos de Cencora Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui!

POSITION SUMMARY

The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections. As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems, build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable and flexible work environment.

PRIMARY DUTIES AND RESPONSIBILITIES

• Serves as the primary contact for physicians.
• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.
• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in clinic and remote care, and proactively identify and address areas for quality improvement.
• Other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement arena.
• Bilingualism is an asset (requirement for province of Quebec).
• Previous Case Manager experience is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and results oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

Ce qu’AmerisourceBergen offre

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.

Temps Plein

Égalité d’accès à l’emploi AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.

Politique sur l’accessibilité

AmerisourceBergen a adopté des pratiques d’emploi justes et accessibles. Sur demande, AmerisourceBergen offrira des mesures d’adaptation aux personnes handicapées durant les processus de recrutement, d’évaluation et d’embauche et tout au long de leur emploi.

Affiliated Companies: AmerisourceBergen Services Corporation Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.