Field Application Engineer

Apera AI; Greater Toronto Area; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in AI-driven robotic vision systems is seeking a Field Application Engineer. This role involves customer onboarding, technical support, and collaboration with cross-functional teams to optimize system performance and drive successful outcomes. Ideal candidates will have a strong technical background and experience in automation and robotics.

Qualifications

• 3-5 years of experience in automation, mechatronics, or related field.
• Proven working knowledge of robotics and automation principles.

Responsibilities

• Lead customers through installation and commissioning of robotic vision systems.
• Provide technical support and troubleshooting services onsite and remotely.
• Collaborate with Sales and CSMs to assess feasibility of applications.

Skills

Communication

Troubleshooting

Collaboration

Education

Bachelor’s or Master’s degree in a technical field

Technologist diploma

Tools

AutoCAD

SolidWorks

Word

Excel

PowerPoint

Job description

We are an innovative, Vancouver-based startup at the forefront ofrobotics, AI, andmachine vision technologies. Backed by VC funding and recognized as a 2024 BCTIA Growth Award winner, we are on a mission to redefine the future of AI-driven robotic vision systems. Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera’s software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.

As a Field Application Engineer at Apera, you will play a key role in enabling our customers to achieve success with our AI-driven robotic vision systems. You will work directly with customers during system on-boardings, leading installation, setup, and commissioning to ensure seamless integration into their manufacturing processes. Leveraging your technical expertise, you will provide onsite and offsite support, deliver training, and troubleshoot technical issues to optimize system performance. This role requires close collaboration with cross-functional teams, including Sales, Customer Success Managers, and Onboarding Project Managers, to drive successful customer outcomes. You will contribute to continuous improvement initiatives, enhance onboarding efficiency, and support the development of cutting-edge automation solutions across various industries.

What You’ll Get to:

• Prepare for new robotic vision system on-boardings in collaboration with the Onboarding Project Manager and CSM.
• Lead customers through the installation, setup, testing, and commissioning of robotic vision systems while onsite.
• Deliver on-the-job training to customers to ensure effective use of Apera’s solutions.
• Provide technical support and troubleshooting services both onsite and remotely.
• Monitor system performance during initial production runs, resolving issues and optimizing processes to ensure system reliability.
• Document and maintain detailed customer records within Apera’s business systems and provide regular status updates to the onboarding team and customers.
• Collaborate with Sales to assess the feasibility of potential applications for Apera solutions with new and existing customers.
• Partner with CSMs and Onboarding Project Managers to support and expand Apera’s customer base.
• Drive continuous improvement by reducing the time and effort required for system installation and commissioning.
• Contribute to the design of robotic work cells using Apera’s AI-powered vision software, leveraging your technical expertise and creativity.
• Provide actionable feedback to the engineering team to influence product development and knowledge sharing.
• Ensure that all business activities are conducted with the highest ethical standards.

Required Qualifications:

• Bachelor’s or Master’s degree in a technical field such as electrical engineering, mechanical engineering, mechatronics, systems design, or controls, or a technologist diploma with equivalent experience.
• Must be able to travel 75%, including international travel which is primarily to Canada and Mexico.
• Willingness to travel on short notice, and weekend work as needed.
• 3-5 years of experience in automation, mechatronics, controls, or a related field.
• Strong verbal and written communication skills in English (a second language is a bonus).
• Proven working knowledge of robotics, machine controls, automation principles, and manufacturing processes.
• Hands-on experience with mechanical, electrical, and pneumatic troubleshooting.
• The ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Proficiency in Word, Excel, PowerPoint, AutoCAD, and SolidWorks.

Preferred Qualifications

• Experience with vision systems or vision engineering.
• Knowledge of FANUC robots, controllers, and peripheral equipment.
• Familiarity with FANUC application software (e.g., Roboguide) and programming.
• Experience with or programming of ABB, Kuka, Yaskawa Motoman, Staubli, Universal Robots, or other industrial robotic systems.

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