Feed Customer Service Specialist

Sollio Agriculture; Moncton; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein etabliertes Unternehmen im Agrarsektor sucht einen engagierten Feed Customer Service Specialist, der als wichtige Schnittstelle zwischen Kunden und den Betriebsabläufen des Futtermittels fungiert. In dieser Rolle sind Sie verantwortlich für die genaue und zeitgerechte Bearbeitung von Bestellungen sowie für den hervorragenden Kundenservice. Sie unterstützen lokale Landwirte, indem Sie Produktwissen bereitstellen und Anfragen bearbeiten. Wenn Sie eine Leidenschaft für die Landwirtschaft haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexibles Gruppenversicherungsprogramm

Jährlicher Bonus

Maßgeschneiderte Schulungsprogramme

Mitarbeiter- und Familienhilfeprogramm

Online Wellness- und Fitness-Trainingsplattformen

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, idealerweise in der Landwirtschaft.
• Kenntnisse über landwirtschaftliche Produkte und Futterformulierungen von Vorteil.

Responsibilities

• Verarbeitung von Kundenbestellungen über Telefon, E-Mail oder interne Systeme.
• Koordination mit Produktion, Logistik und Vertrieb für die rechtzeitige Auftragsabwicklung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Detailorientierung

Multitasking

Education

High School Diploma oder GED

Associate oder Bachelor-Abschluss

Tools

Microsoft Office Suite

ERP/CRM Systeme

Job description

Work Schedule

Monday to Friday, 8:30 am to 5 pm, 37.5 hours/week (overtime occasionally).

Work Location

92 Halifax St, Moncton, NB.

Work Mode

5 days/week at the office.

Why Sollio Agriculture?

Join Canada's largest agricultural network, created by and for producers over 100 years ago. Help local farmers grow, progress, and prosper. We are passionate and forward-looking, committed to moving agriculture forward together in the right direction.

Your Role

Reporting to the Mill Manager, the Feed Customer Service Specialist acts as a key liaison between customers and feed mill operations. Your responsibilities include ensuring accurate, timely order processing and providing exceptional customer service. You will address inquiries, resolve issues, and share product knowledge to support both customers and internal teams.

Key tasks include:

• Receiving and processing customer orders via phone, email, or internal systems.
• Coordinating with production, logistics, and sales teams for timely order fulfillment.
• Monitoring inventory levels and communicating potential shortages or delays.
• Providing product information, including feed types, formulations, and delivery schedules.
• Maintaining accurate customer records and order histories in ERP or CRM systems.
• Generating and reviewing order reports, invoices, shipping documents, and processing claims.
• Assisting with customer account management, including credit terms and billing questions.

Your Assets

• High school diploma or GED required; associate or bachelor’s degree preferred.
• At least 2 years of customer service experience, preferably in agriculture, manufacturing, or logistics.
• Strong communication and problem-solving skills.
• Familiarity with agricultural products, feed formulations, or livestock operations is an asset.
• Proficiency in Microsoft Office Suite and experience with ERP/CRM systems.
• Ability to work in a fast-paced, team-oriented environment.
• Detail-oriented with strong organizational and multitasking skills.

Working Conditions & Physical Environment

• Office environment within or near feed mill operations.
• Occasional visits to production or warehouse areas may be required.
• Standard business hours with occasional overtime during peak seasons.

Your Benefits

We support your growth and well-being through various initiatives, including:

• Flexible group insurance plan and defined contribution pension plan.
• Annual bonus.
• Tailored training programs.
• Employee and Family Assistance Program and telemedicine.
• Online wellness and fitness training platforms.

Sollio Agriculture is a Canadian industry leader specializing in farm inputs and value-added services to benefit farmers, cooperatives, and partners. Our business combines local approach with national strength to offer innovative products, support sustainable farming, and help local farming families prosper.