Fast-Food Shift Lead — Team Coach & KPI Focus

FMI Atlantic Inc; Municipal District of St. Stephen; Presencial; CAD 30.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group insurance after probation

Descripción de la vacante

Franchise Management Inc. (FMI) operates KFC restaurants and is hiring a Shift Manager for a KFC in St Stephen, NB.

The role combines leadership of the shift with hands-on floor duties in a fast-paced environment, ensuring high customer satisfaction and operational efficiency. The ideal candidate has 6–12 months supervisory experience in food service or equivalent, strong communication skills, and the ability to work flexible shifts including nights and weekends.

Formación

• Secondary School required
• 6–12 months of supervisory work experience in food preparation or service or equivalent qualification
• Available to work flexible shifts, nights and weekends
• Ability to work in a fast-paced environment and remain calm under pressure
• Self-motivated, active team player and demonstrates initiative
• Results/service oriented
• Excellent work ethic and integrity
• Ability to lift up to 50 pounds
• Administrative ability
• Thorough knowledge of all store equipment and procedures
• Excellent written and verbal communication in English

Responsabilidades

• Willing to work on the floor while coaching the team to achieve daily KPIs
• Supervise, motivate and train team members with tasks, sanitation and safety procedures
• Plan, establish work schedules and coordinate day-to-day activities
• Provide recognition and corrective coaching as appropriate
• Provide input to RGM when performance issues arise
• Ensure high customer satisfaction through service and product quality
• Assist team with tasks to ensure complete customer satisfaction
• Correct customer complaints and escalate major issues to RGM
• Ensure promotions and new products are correctly executed during shifts
• Maintain neat, professional uniforms and appearances and meet requirements
• Staffing and deployment planning to match business needs
• Monitor and maintain inventory levels and notify management when low
• Assist with ordering ingredients and supplies
• Prepare restaurant for peak revenue periods using planning tools
• Assist in achieving sales and profit targets
• Comply with safety and health codes and company policies
• Respond to emergencies and inform management promptly
• Assist in recruiting and onboarding qualified team members
• Communicate company policies effectively during shifts
• All other management duties as assigned
• Shift on-floor duties including kitchen, packing, cash, and Drive-Thru as main parts of the job
• Contribute to cleaning team responsibilities across the store

Conocimientos

Fluent English

Communication skills

Team leadership

Interpersonal skills

Self-motivated

Educación

Secondary School

Descripción del empleo

Franchise Management Inc. (FMI) operates KFC restaurants and is hiring a Shift Manager for a KFC in St Stephen, NB.

The role combines leadership of the shift with hands-on floor duties in a fast-paced environment, ensuring high customer satisfaction and operational efficiency. The ideal candidate has 6–12 months supervisory experience in food service or equivalent, strong communication skills, and the ability to work flexible shifts including nights and weekends.