Fashion Retail Team Lead — Growth, Bonus & Tuition

Rw And CO; Kitchener; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Benefits program

Monthly Bonus

Tuition Reimbursement

Store discount

Referral program

Job summary

RW&CO is seeking a Team Lead to collaborate with management and keep operations running smoothly while inspiring the team to deliver an outstanding customer experience. With your leadership, fashion sense, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

You will support store performance toward sales goals, assist with daily operations, and coach staff to strengthen skills and service standards.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion and knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and KPIs.
• Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Skills

Leadership experience

Communication

Problem solving

Customer focus

Organizational skills

Multitasking

Fashion knowledge

MS Office

Education

High school diploma

Tools

POS systems

ERP

ATS

MS Office Suite

Job description

RW&CO is seeking a Team Lead to collaborate with management and keep operations running smoothly while inspiring the team to deliver an outstanding customer experience. With your leadership, fashion sense, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

You will support store performance toward sales goals, assist with daily operations, and coach staff to strengthen skills and service standards.