Family Support Coach II, Part-Time

Taproot Community Support Services; Fort McMurray; On-site; CAD 30,000 - 47,000; Part time

Benefits offered by this job

Employee ownership from day one

Work/life balance

Learning and career development

Competitive wages and salaries

Paid vacation and benefits

Matching RRSP plan

Professional development opportunities

Employee Assistance Program

Long Service Milestone rewards

Employee referral bonus

Values-driven workplace

Job summary

Taproot Community Support Services in Fort McMurray is hiring a Family Support Coach (Part-time) to work with caregivers in the local area. The role uses the CARE model with trauma-informed approaches, aiming to strengthen the parent-child bond and support families in their community.

The ideal candidate will have a social services background, a valid driver’s license with access to a vehicle, and the flexibility to support evenings and weekends to meet family needs.

Qualifications

• Diploma or degree in Social Work, Child and Youth Care, Early Childhood or related Social Sciences or Human Services or equivalent.
• Minimum 3 years’ experience working with families.
• Clear criminal record check and intervention check.
• Valid First Aid / CPR Certificate and suicide training.
• Class 5 Alberta Driver’s License with clean driving abstract.
• Reliable vehicle and insurance ($2million liability).
• Knowledge of child development and attachment-safe discipline.
• Ability to build relationships with support networks and community resources.
• Experience with computer software systems (Microsoft Office, Case Management).

Responsibilities

• Provide flexible and responsive support to address children, youth, family or caregiver needs while accommodating and respecting cultural, social and religious heritage.
• Oversee and manage service plan goals and objectives.
• Provide care through individual program plans while respecting choices, decisions and needs of families.
• Establish trusting relationships with families to assist them toward development of interpersonal communication skills, daily living skills, and other areas of interest.
• Collaborate and/or work as team with community systems (i.e. school), specialized service providers, volunteers and extended family members.
• Conduct family visits in their home, and community but also be available for evening/weekends
• Maintain a caseload of 6 families.
• Prepare and submit reports as per specifications and deadlines.
• Advocate minimizing risks and promote opportunities to maximize and/or enhance community, family and individual support networks for individuals.
• Represent Taproot with professionalism and respect within our communities.
• Adhere to ethical/professional standards, perform all program activities in accordance with Taproot policies and procedures as well as program specific policies, Children and Family policies, accreditation and core standards
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

Skills

Good writing skills

Independent work capability

Cultural sensitivity

Education

Diploma/degree in Social Work or related

Tools

Microsoft Office Suite

Case Management software

Job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

The Family Resource Network Programs are designed to provide prevention and early intervention services for children, youth and families before challenges escalates into crises. Many of our programs in the various areas offer 1-1 support in early childhood, youth development and building caregiver capacity.

The Position

Family Support Coaches work directly with caregivers in and around the Fort McMurray area. Family Support Coaches provide therapeutic interventions under the CARE model, by using a trauma-informed approach, relationship building and collaborative goal design. As a Family Support Coach, you will provide parent education and assist in transforming relationships between parents and their children, with the focus on strengthening the parent-child bond.

This position will be based out of the Taproot Fort McMurray Office.

Scheduling

One (1) permanent part-time position that will work 32 hours per week;

• Between the hours of 0830-1630 Monday through Friday. Shifts will be arranged based on operational requirements.
• Positions will require flexibility, in order to support families during evenings and weekends to accommodate children and family schedules.

**Qualification requirements deem this to be Family Support Worker level 2.**

In Your Role You Will

• Provide flexible and responsive support to address children, youth, family or caregiver needs while accommodating and respecting cultural, social and religious heritage.
• Oversee and manage service plan goals and objectives.
• Provide care though individual program plans while respecting choices, decisions and needs of families.
• Establish trusting relationships with families to assist them toward development of interpersonal communication skills, daily living skills, and other areas of interest.
• Accommodate and respect cultural, social and religious heritage.
• Collaborate and/or work as team with community systems (i.e. school), specialized service providers, volunteers and extended family members.
• Conduct family visits in their home, and community but also be available for evening/weekends
• Maintain a caseload of 6 families.
• Prepare and submit reports as per specifications and deadlines.
• Advocate minimizing risks and promote opportunities to maximize and/or enhance community, family and individual support networks for individuals.
• Represent Taproot with professionalism and respect within our communities.
• Adhere to ethical/professional standards, perform all program activities in accordance with Taproot policies and procedures as well as program specific policies, Children and Family policies, accreditation and core standards
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A diploma or degree in Social Work, Child and Youth Care, Early Childhood or related Social Sciences or Human Services or equivalent
• Minimum 3 years’ experience working with families.
• Clear criminal record check and intervention check
• Valid First Aid / CPR Certificate and suicide training.
• Class 5 Alberta Driver’s License, with current and clean driving abstract
• A reliable vehicle and proof of appropriate insurance ($2million liability)
• Knowledge of child development and attachment safe discipline.
• Ability to develop and maintain good relationships with support networks, outside agencies and community resources
• Highly motivated, and able to work independently
• Good writing skills
• Knowledge of Indigenous culture is an asset
• Experience working with computer software systems (i.e. Microsoft Office Suite, Case Management)

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal‑opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.