Family Services Reception

Ronald McDonald House BC and Yukon; Vancouver; On-site; CAD 25,000 - 33,000; Part time

Job summary

Ronald McDonald House BC and Yukon is seeking a part-time Family Services Administrative assistant to support daily operations at the front desk. You will manage admissions, reservations, and family communications while ensuring a warm, professional environment for families and visitors.

Responsibilities include reception duties, guest screening, data entry, scheduling, and coordinating with hospital partners.

Qualifications

• Degree or diploma in a relevant field.
• Excellent communication and interpersonal skills.
• Experience in front-desk, hospitality, medical office, or administrative role preferred.

Responsibilities

• OrganiZe and execute daily administrative duties with accuracy and timeliness.
• Support admissions, reservation requests, and referrals from hospitals and families.
• General reception tasks: answer/direct calls and emails, sort mail, receive deliveries.
• Screen guests and collect data; ensure patient information is recorded accurately.
• Maintain orderly intake and billing records.
• Participate in meetings and record minutes for distribution.
• Book intake appointments and maintain schedules.

Skills

Front desk

Customer service

Communication

Attention to detail

Teamwork

Scheduling

Education

Degree or diploma in relevant field

Tools

MS Office

Property management software

Job description

About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position

Our Family Services Team strives to provideexceptional service and family care in an often busy and fast pacedenvironment. They will be responsible for ensuring that all dailyadministrative functions are efficiently managed to provide a seamless experiencefor all families. The ideal candidate will have excellent communicationsskills, strong attention to detail and previous experience in a front desk or medical office setting.

Please note this is a part-time position that requires weekend availability.

Administration

• Organize and execute all daily administrative duties as required, in a timely manner.
• Support admissions, reservation requests and referrals by hospital and families.
• General Reception duties include answering and directing calls and emails, sorting mail and receiving deliveries.
• Guest screening and data collection, including ensuring all patient information is recorded accurately in guest family database.
• Ensure family intake and billing information is properly organized and filed.
• Participate in meetings as required and record minutes for distribution as needed.
• Book appointments for intake and maintain schedules.

Job Specific Competencies and Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House with a polished, positive, and professional demeanor and attitude always.
• Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public.
• Well organized and able to develop and document systems to ensure operational efficiencies.
• Ability to think creatively and problem solve with a customer service focus.
• Ability to remain calm under pressure. Excellent written and verbal communication skills.
• Ability to work a flexible schedule that includes evenings and weekends, to best meet the needs of the organization.
• Additional duties as required.

Experience and Educational Requirements

• Degree or diploma in relevant field
• 2+ years' experience in hospitality, medical office, or administrative field
• Versatility and Proficiency with MS Office Suite and other software.
• Level 1 First Aid and CPR Certification
• Familiarity with property management/accommodation software an asset.
• Sanyas Training or Mental Health First Aid an asset.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.