Family Services Reception

Ronald McDonald House BC & Yukon; Vancouver; On-site; CAD 25,000 - 30,000; Part time

Job summary

Ronald McDonald House BC & Yukon is seeking a part-time front desk administrator to support a busy Family Services Team in Vancouver. The role emphasizes exceptional service, attention to detail, and experience in front desk or medical office settings.

The ideal candidate will have a degree or diploma in a relevant field, 2+ years in hospitality or administrative roles, and proficiency with MS Office. Weekend availability is required to align with family needs.

Qualifications

• Degree or diploma in relevant field.
• 2+ years' experience in hospitality, medical office, or administrative field.
• Proficiency with MS Office Suite and other software.
• Level 1 First Aid and CPR Certification.
• Familiarity with property management/accommodation software an asset.
• Sanyas Training or Mental Health First Aid an asset.

Responsibilities

• Organize and execute all daily administrative duties in a timely manner.
• Support admissions, reservation requests and referrals by hospital and families.
• General reception duties including answering and directing calls and emails.
• Guest screening and data collection, ensuring all patient information is recorded accurately in guest family database.
• Ensure family intake and billing information is properly organized and filed.
• Book appointments for intake and maintain schedules.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Education

Degree or diploma in relevant field

First Aid and CPR Certification

Sanyas Training / Mental Health First Aid

Tools

MS Office Suite

Job description

About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About The Position

Our Family Services Team strives to provide exceptional service and family care in an often busy and fast paced environment. They will be responsible for ensuring that all daily administrative functions are efficiently managed to provide a seamless experience for all families. The ideal candidate will have excellent communications skills, strong attention to detail and previous experience in a front desk or medical office setting.

Please note this is a part-time position that requires weekend availability.

Administration

• Organize and execute all daily administrative duties as required, in a timely manner.
• Support admissions, reservation requests and referrals by hospital and families.
• General Reception duties include answering and directing calls and emails, sorting mail and receiving deliveries.
• Guest screening and data collection, including ensuring all patient information is recorded accurately in guest family database.
• Ensure family intake and billing information is properly organized and filed.
• Participate in meetings as required and record minutes for distribution as needed.
• Book appointments for intake and maintain schedules.

Job Specific Competencies And Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House with a polished, positive, and professional demeanor and attitude always.
• Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public.
• Well organized and able to develop and document systems to ensure operational efficiencies.
• Ability to think creatively and problem solve with a customer service focus.
• Ability to remain calm under pressure. Excellent written and verbal communication skills.
• Ability to work a flexible schedule that includes evenings and weekends, to best meet the needs of the organization.
• Additional duties as required.

Experience And Educational Requirements

• Degree or diploma in relevant field
• 2+ years' experience in hospitality, medical office, or administrative field
• Versatility and Proficiency with MS Office Suite and other software.
• Level 1 First Aid and CPR Certification
• Familiarity with property management/accommodation software an asset.
• Sanyas Training or Mental Health First Aid an asset.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

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