Guest Experience Associate - PA

Ronald McDonald House Saskatchewan

Prince Albert

On-site

CAD 42,000 - 56,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive compensation package

Health & wellness support

RRSP matching opportunities

Training & development

Meaningful work

Job summary

Ronald McDonald House Saskatchewan supports families with sick children, creating a nurturing place where healing and hope are central. The organization is opening new Houses in Prince Albert and Regina, and seeks a Guest Experience Associate to welcome families, volunteers and donors daily.

You will handle receptionist duties, guest interactions, tours, donations and scheduling while coordinating volunteer activities and supporting the Family Service team.

Qualifications

Post-secondary education or training preferred; equivalent experience in reception, hospitality, guest services or administration will be considered.
1–3 years in hospitality, customer service, reception or front-facing service environment with exceptional service.
Experience coordinating, training or directing volunteers, with ability to support diverse volunteer roles.
Strong administrative and office management skills, including record keeping and confidentiality.
Excellent communication and interpersonal skills with families, volunteers and donors.
Highly organized with ability to prioritize and manage competing needs throughout the day.
Proficient in Microsoft Office and Excel with data accuracy and discretion.

Responsibilities

Guest Experience & Reception: welcome families, volunteers, donors and visitors with a warm, professional touch.
Manage incoming calls and inquiries, connecting to the appropriate team member while protecting confidentiality.
Provide House tours and receive in-kind donations, acknowledge donors and follow up.
Coordinate guest-related needs including room bookings, parking, correspondence and inventory.
Provide reception coverage during meal breaks and support the Family Service team when needed.
Volunteer Support: oversee local Volunteer Program and volunteer database.
Provide onsite training and guidance for Guest Experience volunteers and provide role-specific support.
Maintain volunteer information in RMHC Saskatchewan databases with confidentiality.
Coordinate day-to-day admin needs: supplies, mail, name tags and reception/workroom organization.
Support website inquiries, staff meetings, events, fundraisers and special projects as required.

Skills

Hospitality experience

Customer service

Reception

Office administration

Microsoft Office

Excel

Communication skills

Team collaboration

Education

Post-secondary education

Experience in reception/hospitality

Tools

Microsoft Office Suite

Excel

Job description

Guest Experience Associate

Location: Prince Albert, SK

Employment: Full-Time, Monday to Friday, 11:00am-7:00pm

Reporting to: Director of Operations

Ronald McDonald House Saskatchewan is a place that offers comfort, support and community to families with sick children, creating a nurturing place where families can heal together through compassion and communal support. They offer essential resources and a supportive home environment with a range of services including meals, health and wellness programs and sibling support, seeking to help alleviate the financial burden with accessing medical care but also enrich the healing process. Beyond just a place to stay, they have created a home filled with healing and hope, ensuring families can focus on what matters most, the well‑being of their children.

With compassion and community support, Ronald McDonald House Saskatchewan thrives on the generosity of its volunteers, donors and community partners. As they continue to grow and expand their impact with the support of Saskatchewan’s caring community, they are building brand new locations in Prince Albert and Regina. Connect with an organization that is passionate about contributing directly to the recovery and emotional support of children and families.

The Opportunity

As Ronald McDonald House Saskatchewan prepares to open its new Houses in Prince Albert and Regina, they are seeking Guest Experience Associates to welcome the families, volunteers, donors and community members who come through their doors each day.

You may greet a family arriving for the first time, welcome and support volunteers coming in for their shift, show a donor around the House, answer an incoming call, or receive a donation from someone in the community. Alongside these interactions, you will manage the administrative responsibilities that keep reception organized and support volunteers throughout the House.

You are naturally warm, confident and comfortable connecting with people. You remember the people who return, make those arriving for the first time feel comfortable, and understand how the way someone is welcomed can influence their experience with RMHC Saskatchewan.

Key Responsibilities

Guest Experience & Reception

Welcome and direct families, volunteers, donors, vendors, community members and other visitors, providing a warm and professional experience from the moment they enter the House.

Manage incoming calls and inquiries, connecting people with the appropriate team member while protecting family and organizational confidentiality.

Provide House tours and receive in‑kind donations, supporting donor and community relationships through thoughtful acknowledgement and follow‑up.

Coordinate guest‑related needs including Boardroom bookings, visitor parking, special occasion correspondence and Quilt Room inventory.

Provide reception coverage during Family Service meal breaks and support the Family Service team as needed, excluding regular shift coverage.

Volunteer Support

Oversees the local Volunteer Program in alignment with our Philosophy of Volunteer Involvement.

Manages the local volunteer database.

Welcome and support volunteers working throughout the House, ensuring they understand their responsibilities and have the information, resources and direction needed for their shift.

Provide onsite training and guidance for Guest Experience volunteers and support role‑specific training for House Service and shuttle volunteers.

Maintain a strong understanding of volunteer roles throughout the House to answer questions, provide guidance and identify where volunteer support is needed.

Support volunteer communication, learning and appreciation initiatives including training opportunities, recognition activities and the Volunteer Newsletter.

Respond to volunteer questions or concerns and provide respectful feedback or redirection, involving the Volunteer Manager or Director of Operations when additional support is needed.

Administrative & House Support

Maintain accurate volunteer information and other required records within RMHC Saskatchewan's database systems while protecting confidentiality.

Coordinate day‑to‑day administrative needs including office supplies, correspondence, mail, name tags and organization of reception and workroom areas.

Support incoming website inquiries, staff meetings, events, fundraisers, community initiatives and special projects as required.

Stay informed of family, volunteer and House needs throughout the day and contribute across the team as priorities arise.

Qualifications

The Essentials (Hard Skills)

Post‑secondary education or training is preferred; equivalent experience in reception, hospitality, guest services, customer service, administration or another people‑focused environment will also be considered.

1–3 years of experience in hospitality, customer service, reception or another front‑facing service environment, with a demonstrated ability to provide an exceptional level of service.

Experience coordinating, training or providing day‑to‑day direction to volunteers, with the confidence to support people across a variety of volunteer roles.

Strong administrative and office management skills, including experience with correspondence, record keeping, filing, office supplies and general day‑to‑day office procedures.

Strong communication and interpersonal skills, with the ability to confidently engage with families, volunteers, donors, vendors, community members and colleagues.

Highly organized with the ability to prioritize, solve problems, take initiative and manage competing guest, volunteer and administrative needs throughout the day.

Proficient in Microsoft Office and Excel, with experience maintaining information in database systems and a high level of accuracy and discretion when handling confidential information.

Flexibility to work occasional evening, weekend and statutory holiday shifts as operational needs require, with some travel required.

The Intangibles (Soft Skills)

Warm and naturally engaging, with an ability to make people feel comfortable and welcomed from the moment they arrive.

Confident and personable, comfortable approaching new people and connecting easily with families, volunteers, donors, community members and colleagues.