Family Services Manager

ROME GROUP; Quebec; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a compassionate Family Services Manager to lead operations at a supportive environment for families with seriously ill children. This role involves overseeing daily operations, managing guest services, and ensuring a warm atmosphere for families. The ideal candidate will have significant supervisory experience and strong interpersonal skills to handle emergencies and foster teamwork. Join a mission-focused team dedicated to providing comfort and care, and make a meaningful impact in the lives of families during challenging times.

Qualifications

• Significant experience in supervising people and programs.
• Ability to handle emergency situations effectively.

Responsibilities

• Oversee daily operations and guest services at the West County House.
• Manage supply warehouse and ensure inventory organization.

Skills

Supervision

Emergency Management

Interpersonal Skills

Teamwork

Project Management

Education

Relevant Experience

Tools

MS Office

Database Management

Job description

Ronald McDonald House Charities of St. Louis
KEEPING FAMILIES CLOSE

The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.

Ronald McDonald House Charities of St. Louis has a full-time Family Services Manager position open. This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.

The position is responsible for the daily House Operations, Guest Services and Management of the West County House: 1 building, 20 bedrooms. This position also manages the West County Meals from the Heart Program.

This position works with the other Family Services Managers to provide consistent quality programs for all locations and to provide 24/7 staff and management to all Houses including on-call management responsibilities.

This position manages the supply warehouse which includes inventory and delivery of supplies for all RMHC Houses and Family Rooms.

As part of the RMHC management, the position collaborates with the leadership team to achieve position and organizational goals in support of the RMHC mission and Core Values.

Basic Qualifications

• Relevant and significant experience
• Experience in supervising people and programs
• Ability to handle emergency situations
• Experience in working with families, volunteers, customers, or general public
• Strong interpersonal, teamwork, training and small group presentation skills
• Experience in spreadsheets, word processing, and statistical reports
• Ability to manage multiple projects
• Experience in MS Office preferred
• Experience in planning, budgets, facilities, and database management is a plus

Essential Functions

• Family Program/Guest Services
  • Oversees and directs all guest family services provided at the West County House
  • Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, and staff
  • Oversees and directs guest family issues as they arise, in a discreet and appropriate manner, to minimize their impact in the House
  • Acts as liaison with guest family referral sources
  • Oversees and directs room reservations for West County
  • Implements policies and procedures
  • Works with Family Service Management team to generate Program statistical reporting
• House Operations
  • Oversees and directs daily operations of the West County House
  • Manages 24/7 coverage of House
  • Acts as liaison and collaborates with partner hospitals and departments
  • Daily oversight of the guest family database
  • Manages and oversees facilities including safety and security, inventory, general maintenance, and décor
  • Manages operation of RMHC warehouse including receipt, ordering, stocking, inventory, organization, and cleanliness. Manage warehouse inventory database. Supervise warehouse volunteers. Maintain security of warehouse.
• Management
  • Works with Family Service Management team to hire Guest Service Staff
  • Schedules and supervises volunteers
  • Provides specific orientation/training and supervision to volunteers and Guest Service Staff as appropriate
  • Directs and oversees RMHC Meals from the Heart at the West County House
  • Directs and oversees West County House Service Groups
• Responds to emergency situations occurring in the House
• Manages use of all RMHC vehicles
• Takes on-call responsibility as scheduled or as needed
• Manages assigned annual budgets
• Works with assigned committees
• Regular and reliable attendance

Position Competencies

• Building Effective Teams
• Customer Focus
• Dealing with Paradox
• Interpersonal Savvy
• Managing Through Systems

Physical Demands

Must be able to concentrate and remain focused while handling multiple tasks, responsibilities and projects. Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 25 lbs. Must be able to frequently climb stairs, including up to 3 flights, and frequently walk distances up to approximately 80 yards. Must be able to travel between RMH locations as needed.