Family Liaison Support Worker – Full-time (Fixed-term contract ending Jan 8, 2026)

Frafca; Surrey; On-site; CAD 51,000 - 56,000; Full time

Benefits offered by this job

On-site parking

Paid time off

Wellness program

RRSP Match

Extended Health benefits

Company events

Job summary

The Fraser Region Aboriginal Friendship Centre Association (FRAFCA) seeks a Family Support Worker to create a safe, therapeutic home environment for families in residence at our Surrey site. You will coordinate with a small team to meet care plan goals and support family wellness in a culturally safe manner.

You will advocate for access to services, connect families with supports, and manage intake, planning, and records; you're a collaborative professional who remains calm under pressure and

Qualifications

• Diploma and 2000 hours experience working with Indigenous Families in crisis.
• Familiarity with Circle 5 Region services.
• Ability to work collaboratively and maintain confidentiality.
• Proficiency with Microsoft Office (Word/Excel/Outlook).
• Valid driver’s license and a reliable vehicle.
• Successful completion of a criminal/vulnerable persons check.

Responsibilities

• Intake and goal setting with families to support community integration.
• Advocacy and networking with specialized services for parents and children.
• Referrals to agencies; accompany families to appointments.
• Crisis intervention and housing supports as needed.
• General case planning, documentation, and reporting.
• Engage with Surrey School District for client referrals.
• Attend staff meetings and uphold respectful workplace policies.

Skills

Communication skills

Conflict management

Team collaboration

Self-starter

Education

Diploma in related field

Experience: Indigenous families in crisis (2000 hours)

Job description

Reports to: Family Development Program Manager

Job Type: Full Time, Fixed-term Contract ending Jan 8 2026-Possibility of extension

Salary: $28.00 – $30.89 per hour, 35 hours per week

Location: On-site : 10095 Whalley Blvd, Surrey BC

About Us:

The Fraser Region Aboriginal Friendship Centre Association (FRAFCA) is a rapidly growing Indigenous community-based organization, serving BC’s largest urban Indigenous population of children, youth, families & Elders. Our Vision is to build a community of strong, healthy, successful Indigenous people connected to each other and to their roots by fostering their health & well-being through culturally relevant services, support, and advocacy.

Position Summary:

The Family Support Worker is the primary worker in the Family parent home and is responsible for creating a safe, therapeutic, daily living environment for families residing in residence. This highly motivated individual works with the family to meet their care plan goals and achieve a satisfactory level of wellness and family functioning; and supports a small team of residence support workers to understand and collaborate around the families goals.

Services are delivered, in accordance with legislation, regulations, contractual commitments, Society policies and commonly accepted practice standards for residence care. The ideal person lives a good, and healthy lifestyle, and role models wellness. Finally, the ideal person is connected to their own culture and is committed to working in a culturally safe way; is open and accessible to the family; is comfortable with conflict and can manage interpersonal conflict with ease; has excellent communication skills; and works well under pressure with an understanding that this create opportunities for growth and change.

The individual is responsible for upholding FRAFCA’s mission, vision, and values, and is highly collaborative and supporting staff to work to this end.

Why FRAFCA:

Opportunity to work alongside cultural knowledge keepers & Elders

Holistic, culturally safe, approaches to serving our clients and community

Freedom to share and observe own cultural practices (i.e. smudging in the office)

Parking available on-site

Paid vacation days;

Offices located along main transportation routes; main office by the Skytrain station;

Up to 40 hours work each week.

Program goals include:

Promote strong parenting skills, life skills and holistic well-being.

Promote the social and emotional health of families;

Help families access and navigate key supports and services;

Increase understanding of the best ways to support families;

Find gaps in the system and find solutions to the problems families often face.

Your Duties:

the Family Advocate/Community Liaison will complete an intake and develop short term goals with the family to support community integration and achieve stabilization. When a family is referred from MCFD, information from their SDM process shall be considered in goal development in addition to the family’s needs and desires.

Advocacy: The Family Advocate & Community Liaison will facilitate access to and networking with specialized support services for parents & their children. Examples of these child focused specialized support services include, but are not limited to, speech therapy, occupational therapy, physiotherapy, and aboriginal supported child development. Examples of services targeting parents include addictions counselling, victim services support, & advocacy (MSDSI, Health Authority).

Community Liaison support including advocacy for local, provincial, or federal services where available and were doing so will likely lead to improve outcomes for the family; Making appropriate referrals to other agencies or professionals, as necessary, and provide accompaniment in initial stages.

Connect individuals with income support, health supports, education registration, and other Provincial, Federal or Municipal services that would improve the families functioning & connections. This may include booking & accompaniment to appointments.

Crisis Supports: Provide crisis intervention & support to families in transition to obtain services, connect to housing supports, or to address barriers to necessary.

General Case Planning & Management including intake, goal setting, client file notes, records management, statistical reporting, referrals, and closure. Incumbents can expect to participate in ICM and FCPC when MCFD is referral source.

Community Resources/Partner engagement: develop excellent relationships with other service providers and establish formal and informal linkages. Map and report on existing gaps, develop relationship with the Surrey School district and negotiate an agreement for client referral.

Other related duties as requested and required.

In Addition, the Indigenous Family Home Support Worker will be required to:

Attend and participate in all staff and program meetings and family goal planning with family, and with each family member in the program;

Actively cooperate with other staff and the Executive Director/Program Manager in decision making regarding program operations;

Resolve conflict appropriately and professionally adhering to respectful workplace policies.

Adhere to the Society’s Policies and Procedures and Mission Statement, generally

Maintain confidentiality of the client, and the agency.

REQUIRED QUALIFICATIONS, SKILLS, AND ABILITIES

Diploma, plus 2000 hours of experience working with Indigenous Families in crisis and MCFD. Plus demonstrated facilitation experience.

Familiarity with services and support in the Circle 5 Region.

Demonstrated ability to work collaboratively and contribute to the health of the agency and clients;

Self-starter who has demonstrated commitment to ensuring success of the program.

Proficiency with Microsoft Office including Word, Excel, SharePoint, and Outlook.

Exceptional oral and written communication skills.

Excellent record of attendance & timekeeping as proven by history.

Must have own vehicle with valid driver’s license and clean drivers abstract.

Physically capable of performing all duties.

Successful candidate will be required to submit a current criminal record check and vulnerable persons check.

We thank all that apply, but only those selected for interview will be contacted.

Applications will be accepted on a rolling basis. Open until suitable candidate is found.

• Company Events
• On-site parking
• Paid time off
• Wellness program
• RRSP Match
• Extended Health beneftis

*****Pursuant to S. 41 of the BC Human Rights code, preference may be given to Aboriginal Applicants.

“We are committed to the National Truth and Reconciliation Calls to Action. FRAFCA is engaged primarily in promoting or serving the interests of Indigenous peoples, FRAFCA prioritizes employment to Indigenous peoples. Preference will be given to Indigenous applicants, unless that preference or employment would constitute a discriminatory practice under the Canadian Human Rights Act.”