Family Engagement and Resource Coordinator

Kindred Connections Society; Calgary; Hybrid; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Paid time off

Group RRSP

Life Insurance

Employee events

Learning & development

Job summary

Kindred is seeking a Family Engagement and Resource Coordinator in Calgary for a full-time hybrid role. You will work as the first point of contact, provide intake support, and connect clients with resources and programming. A trauma-informed, strength-based approach is essential.

The role involves crisis support, referrals, and collaboration with community partners, with evenings and some weekends possible. A degree in Social Work or related field is preferred.

Qualifications

• Bachelor's degree in social work or relevant Human Services field or a diploma with aligned experience.
• Experience with intake, referral, and case management in mental health settings.
• Ability to work with complex family systems and crisis intervention.
• Able to document client engagement and collaborate with external partners.
• Experience with diverse populations; Indigenous and/or immigrant families is an asset.

Responsibilities

• Serve as first point of contact and provide direct client engagement and referrals.
• Support administrative and clinical tasks including intake, records, and resourcing.
• Provide crisis de-escalation, safety planning, and supportive listening.
• Offer consultation and training to students, interns, and staff.
• Build relationships with community partners and events to share resources.

Skills

Trauma-informed care

Crisis intervention

Client advocacy

Communication skills

Cultural humility

Relationship-building

Education

Bachelor's degree in social work or related Human Services

Diploma with relevant experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Family Engagement and Resource Coordinator

Regular Full Time Professional Calgary, AB, CA

Salary Range: $58,213.00 To $65,482.00 Annually

At Kindred, we’re convinced the key to living well is healthy relationships with self, family, and others. But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most.

Kindred’s purpose is to realize the power of human connection, and it shapes everything we do. Whether nuclear or chosen, family is the most important relationship in a person’s life. So, we invest in the special bond between children and those that care for them. We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence in self and others. Healthy human connection is possible, and together we can realize it.

The Position

Job Title: Family Engagement and Resource Coordinator

Job Type: Full Time, Permanent Position

Work Arrangement: Hybrid role, a combination of work from home and in-office

Position Overview

The Family Engagement and Resource Coordinator is a passionate individual responsible for direct service to clients as a first point of contact with Kindred, as well as providing resourcing to agency and community clients. Providing administrative and clinical support through intake functions, this role will also engage in supporting agency wide programs in various other duties as needed. The coordinator will be a skilled customer service provider and resource specialist with experience in a mental health setting. Being able to work from a strength-based and trauma-informed approach is a key function of this position. The Family Engagement and Resource Coordinator is integral in providing pertinent information of all programming offered within the agency and the community at large. The coordinator will demonstrate a strong awareness and commitment to Kindred philosophy and direction, by working collaboratively with external stakeholders to provide meaningful client service. This position is full-time with flexible hours, including at least 1 evening per week and infrequent Saturday’s.

Accountabilities

Client Serving (75%)

• Demonstrate a high standard of care as a welcoming first point of contact for prospective Kindred clients presenting with a range of concerns and seeking counselling services, including individual, couple, and family therapy, parenting services, and referrals to community resources
• Use a relational, trauma-informed, and strength-based approach to engage potential clients in alignment with Kindred’s guiding principle of offering something of value to everyone who contacts the agency
• Assess the unique needs of clients to navigate systems, provide advocacy, support and referrals
• Support the booking of client appointments when needed in a timely, affordable, and accessible manner
• Provide consultation and training to students, interns and staff with a warm, supportive, and non-judgmental approach
• Provide crisis de-escalation, suicide prevention support, safety plan development, and supportive listening to assist individuals presenting with a range of concerns

Administrative (10%)

• Maintain accurate, timely, and complete client engagement records through consistent data collection and entry in the client database
• Maintain resource database and providing agency wide updates
• Maintain strong working relationships with community partners and other agencies within the sector
• Participate in team meetings, peer observations, training, and supervision to support professional development and reflective practice
• Maintain working knowledge of current community resources that work to support the culturally diverse population served
• Work collaboratively with peers and supervisor to ensure service delivery is aligned and consistent with best practice
• Attend community events, including resource fairs and meetings, to build knowledge of community resources and share information about Kindred’s services
• Participation in agency initiatives and maintenance of organizational culture
• Maintain critical communication with supervisor regarding any risk, program challenges, or program updates as needed

Other Duties (5%)

• May perform other duties as assigned

Qualifications

Education and Experience

• Bachelor's degree in social work or related Human Services field or a diploma with experience aligned with position;
• Assessment, intake and referral experience through the lens of a “case manager” mindset
• Demonstrate an ability to work with complex family systems and skills in crisis intervention;
• Capacity to serve a wide range of clients presenting with a variety of concerns
• Experience in strength-based and trauma-informed approach;
• Well-developed sense of professional ethics and strong understanding of the importance of client confidentiality;
• Ability to document client contact and engagement;
• Ability to engage and collaborate with external partners and systems;
• Experience with diverse populations including Indigenous and/or immigrant families is an asset;
• Intermediate to advanced skills in Microsoft Applications (Outlook, Word, Excel, Teams).

Knowledge, Skills and Abilities

• Ability to work independently, multi-task and prioritize in a dynamic and fast-paced environment;
• Excellent oral and written communication skills;
• Flexibility to work some evenings;
• Takes a posture of Cultural humility in working with diverse populations;
• Working knowledge of community resources

Qualities and Characteristics

• Embodies Kindred’s purpose (connection!) as demonstrated by prioritizing, embracing, and thriving in the work through strong relationships internally and externally
• Strong personal alignment with the Kindred values: compassion, courage, family, excellence, and humility

Kindred offers a competitive benefits package, which includes health, dental, paid sick/personal days, generous vacation time, life insurance, AD&D, supplemental unemployment benefits plan, long-term disability, and group RRSP with employer matched contributions. We also offer on-going learning and development opportunities, and we hold employee appreciation and social events throughout the year.

The need for human connection is universal. At Kindred, we believe that everyone deserves to experience belonging regardless of where you come from, who you love, how much money you have or how you choose to pray. By embracing diversity of culture, race, religion, ability, sexual orientation, gender identity, and thought, Kindred is committed to ensuring there is space for you. Kindred approaches its diversity, equity, and inclusion journey with curiosity and humility. We commit to creating a safe and inclusive environment for our staff, clients and anyone we have the privilege of being in connection with.