Family Care Centre Worker

salvationarmyca; Kitchener; On-site; CAD 29,000 - 32,000; Full time

Job summary

The Salvation Army in Kitchener is seeking a full-time Program Support at the Family Care Centre to coordinate community programs, assist with the Christmas Kettle Campaign, and provide front-line client service. You will manage intake, referrals, and confidential records, ensuring dignity and respect for all clients.

Required qualifications include a Community College Certificate in social services, Safe Food Handling, and First Aid/CPR, plus a valid G license.

Qualifications

• Completion of a Community College Certificate in social services, Community Services, or equivalent is preferred.
• Current Safe Food Handling and valid First Aid & CPR is required or willingness to obtain.
• Mental Health First Aid is recommended.
• A valid Ontario Drivers License (class G) and driving abstract are required.

Responsibilities

• Coordinate and support Family Care Centre programs (e.g., cooking, sewing, language, family, day camp).
• Coordinate the Christmas Kettle Campaign with staff/volunteers and ensure schedules and reports.
• Greet clients, conduct initial intake and assess needs for food, clothing and household items.
• Maintain confidential records, referrals, and reporting systems.

Skills

Good computer skills

Patience and compassion

Knowledge of community-based resources

Education

Community College Certificate in social services/Community Services

Safe Food Handling

First Aid & CPR

Tools

Microsoft Office Suite

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Program Support

• Facilitate and/or coordinate Family Care Centre programs as needed including but not limited to: Cooking, sewing, language, family, VBS, day camp, Pathways of Hope etc.
• Have knowledge of Community Supports.
• Actively promote all Kitchener Community and amily Care Centre programs.
• Assist with the annual Share the Warmth program.

Christmas Kettle Fundraising

• Coordinate the annual Christmas Kettle Campaign from October - December with support from Director and Executive Directors.
• Oversee several Christmas Kettle locations.
• Assist with recruiting and onboarding support staff and volunteers.
• Ensure timesheets and mileage reports are submitted accurately and timely.
• Supervise, support and assign staff and/or volunteers throughout the campaign.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.

Client Management

• Greet clients and answer phones as required
• Conduct initial intake applications and screen clients for assistance including food, clothing and household needs.
• Ensure all clients are treated with dignity and respect and maintain all information in confidence.
• Make referrals as needed.

EDS

• Coordinates EDS schedules and communicates regularly with volunteers.
• Keep EDS van stocked with supplies
• Maintain records
• On occasion, be available to help support Sunday meal program

Reporting

• Maintain reporting systems including Link2Feed Ontario, referral sheets and appointment books.
• Maintain confidentiality and keep accurate statistical records
• Retain reports and statistics for Family Care Centre programs.

Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: Management, coworkers, volunteers, clients

External: General Public, Community partners

MANAGERIAL/Technical Leadership RESPONSIBILITY

This position reports directly to the Family Care Centre Director, or Designate

Provide support, assistance, and demonstrate work methods to new staff and volunteers

The incumbent may be responsible to provide supervision and direction for volunteers each day and temporary seasonal kettle staff.

May be responsible for up to 40 volunteers involved in programs

FINANCIAL AND MATERIALS MANAGEMENT

May receive and process community donations, food deliveries and assist with overall Family Care Centre operations.

Accepts non-monetary donations.

May pick up Kettles during Seasonal Campaign

WORKING CONDITIONS

This is a permanent full-time position based on 37.5 hours per week.

Range of pay is $21.28 - 23.28.

Schedule may vary according to requirements of responsibilities. Some evening and week-end work may be required. Flexibility in scheduling is essential.

Working environment is typically at the Family Care Centre in generally agreeable conditions.

This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.

Ability to lift 30 lbs.

May include occasional travel with the EDS van for the EDS food distribution location in downtown Kitchener on occasion

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Completion of a Community College Certificate in social services, Community Services, or equivalent is preferred.
• Current Safe Food Handling and valid First Aid & CPR is required or willingness to obtain.
• Mental Health First Aid is recommended.
• A valid Ontario Drivers License (class G), an original copy of current driver's abstract for review and verification that is satisfactory to The Salvation Army in its sole discretion, is required.

Experience and Knowledge Requirements

• Minimum one (1) year of prior related experience in a variety of social service programs.
• Good computer skills and experience using Microsoft Office Suite
• Knowledge of community-based resources, government and social service agencies.
• Demonstrated patience and compassion to work with a wide variety of individuals including those with challenging situations.