Family Care Centre Worker

TSA The Salvation Army TSA; Kitchener; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

RRSP

Paid vacation & sick time

Job summary

The Salvation Army in Canada and Bermuda operates a Family Care Centre in Kitchener, delivering community support services to those in need. The role focuses on program coordination, client intake, and volunteer supervision to ensure respectful, confidential service.

This permanent full-time position requires a relevant college certificate, safety training, and a valid driver’s license. You will support the daily operations and contribute to the organization’s mission and community impact.

Qualifications

• Completion of a Community College Certificate in social services.
• Current Safe Food Handling and First Aid & CPR.
• Ontario Driver's License (class G) with a clean abstract.
• Mental Health First Aid is recommended.

Responsibilities

• Coordinate Family Care Centre programs including cooking, sewing, language and day camp.
• Oversee Christmas Kettle Campaign staffing, scheduling and reporting.
• Greet clients, conduct intake, refer to resources and maintain confidentiality.
• Maintain reporting systems and records for programs.

Skills

Communication skills

Patience

Teamwork

Customer service

Education

Community College Certificate in social services

Tools

Microsoft Office Suite

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Program Support Facilitate and/or coordinate Family Care Centre programs as needed including but not limited to: Cooking, sewing, language, family, VBS, day camp, Pathways of Hope etc. Have knowledge of Community Supports. Actively promote all Kitchener Community and amily Care Centre programs. Assist with the annual Share the Warmth program.

Christmas Kettle Fundraising Coordinate the annual Christmas Kettle Campaign from October – December with support from Director and Executive Directors. Oversee several Christmas Kettle locations. Assist with recruiting and onboarding support staff and volunteers. Ensure timesheets and mileage reports are submitted accurately and timely. Supervise, support and assign staff and/or volunteers throughout the campaign. Orient and remind staff/volunteers on proper Kettle handling and duties as required.

Client Management Greet clients and answer phones as required Conduct initial intake applications and screen clients for assistance including food, clothing and household needs. Ensure all clients are treated with dignity and respect and maintain all information in confidence. Make referrals as needed.

EDS Coordinates EDS schedules and communicates regularly with volunteers. Keep EDS van stocked with supplies Maintain records On occasion, be available to help support Sunday meal program.

Reporting Maintain reporting systems including Link2Feed Ontario, referral sheets and appointment books. Maintain confidentiality and keep accurate statistical records Retain reports and statistics for Family Care Centre programs. Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: Management, coworkers, volunteers, clients

External: General Public, Community partners

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY

This position reports directly to the Family Care Centre Director, or Designate Provide support, assistance, and demonstrate work methods to new staff and volunteers The incumbent may be responsible to provide supervision and direction for volunteers each day and temporary seasonal kettle staff. May be responsible for up to 40 volunteers involved in programs.

FINANCIAL AND MATERIALS MANAGEMENT

May receive and process community donations, food deliveries and assist with overall Family Care Centre operations. Accepts non-monetary donations. May pick up Kettles during Seasonal Campaign.

WORKING CONDITIONS

This is a permanent full-time position based on 37.5 hours per week. Range of pay is $21.28 – 23.28. Schedule may vary according to requirements of responsibilities. Some evening and week-end work may be required. Flexibility in scheduling is essential. Working environment is typically at the Family Care Centre in generally agreeable conditions. This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time. Ability to lift 30 lbs. May include occasional travel with the EDS van for the EDS food distribution location in downtown Kitchener on occasion.

Education, Qualifications and Certifications

Completion of a Community College Certificate in social services, Community Services, or equivalent is preferred. Current Safe Food Handling and valid First Aid & CPR is required or willingness to obtain. Mental Health First Aid is recommended. A valid Ontario Drivers License (class G), an original copy of current driver’s abstract for review and verification that is satisfactory to The Salvation Army in its sole discretion, is required.

Experience and Knowledge Requirements

Minimum one (1) year of prior related experience in a variety of social service programs. Good computer skills and experience using Microsoft Office Suite Knowledge of community-based resources, government and social service agencies. Demonstrated patience and compassion to work with a wide variety of individuals including those with challenging situations. Alternative combination of education and experience may be considered.

Skills and Capabilities

Represent the organization in a professional and engaging manner. Self-motivated and disciplined. Attention to detail, problem solving and analytical skills Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility Ability to work independently and participate as an active and responsible team member in a cooperative team environment. Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change. Able to effectively complete multiple tasks, set priorities and meet deadlines and responsibilities. Work in compliance with OH&S Act and Regulations and abide by the Salvation Army’s health and safety policies and procedures. Undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening if necessary. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

• health and dental benefits
• paid vacation and sick time
• RRSP’s

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.