Fairgrounds Public Racket Club - Experience Creator, Edmonton

Fairgrounds; Edmonton; On-site; CAD 32,000 - 48,000; Full time

Job summary

Fairgrounds Edmonton invites an enthusiastic Experience Creator to welcome guests, help navigate the club, and support bookings for courts, equipment, and lessons.

You will coordinate events, social play sessions, and activations to foster community and participation in racket sports, while maintaining a clean, welcoming environment for all visitors.

Qualifications

• Experience in customer service, hospitality, or recreation.
• Ability to plan, coordinate, and facilitate events or activities.
• Organizational skills to manage bookings, schedules, and administrative tasks.
• Comfort working on-site, including evenings and weekends.
• Interest in racket sports and inclusive community spaces.
• Reliability, professional conduct, and ability to collaborate with a multidisciplinary team.

Responsibilities

• Greet guests and help them navigate the club.
• Assist with bookings, courts, equipment, and lessons.
• Coordinate and host events, social play sessions, and activations.
• Check-in guests and maintain a clean, organized club environment.
• Gather feedback to improve the guest experience.

Skills

Customer service

Event coordination

Organization

On-site work

Communication

Team collaboration

Tools

Scheduling software

Email

POS systems

Job description

Company Description

Fairgrounds is a free-to-join public racket club dedicated to making North America's fastest-growing racket sports among Canada's most popular pastimes. The club is built on an inclusive, community-first approach that welcomes people of all ages, abilities, and backgrounds who want to stay active and engaged. Fairgrounds promotes accessible play by reducing traditional barriers to sports participation and membership. Team members join a mission-driven environment focused on fun, fair play, and expanding access to recreational sports.

Role Description

As a Fairgrounds Public Racket Club - Experience Creator in Edmonton, you will be responsible for delivering welcoming, memorable experiences for all club visitors and members. This role involves greeting guests, helping them navigate the club, and supporting them in booking courts, equipment, and lessons. You will coordinate and host events, social play sessions, and activations that foster community and encourage participation in racket sports.

Day-to-day tasks include managing check-ins, maintaining a clean and organized club environment, answering questions about programs and services, and gathering feedback to continuously improve the guest experience. You will collaborate with fellow team members to ensure smooth operations and embody Fairgrounds' inclusive and energetic culture.

Qualifications

• Experience in customer service, hospitality, or recreation, with strong interpersonal and communication skills.
• Ability to plan, coordinate, and facilitate events or activities that engage diverse groups of participants.
• Organizational skills to manage bookings, schedules, and basic administrative tasks in a fast-paced environment.
• Comfort working on-site, including occasional evenings and weekends, and supporting physical tasks related to club operations.
• Interest in racket sports or active lifestyles, with a commitment to inclusive, non-discriminatory and welcoming community spaces.
• Reliability, professional conduct, and the ability to collaborate effectively with a multidisciplinary team.
• Prior experience in sports clubs, fitness centers, or community programs is an asset.
• Basic proficiency with digital tools (e.g., scheduling software, email, point-of-sale systems) is beneficial.