Member Services Desk Worker

IQ Tennis & Pickleball Centre; Edmonton; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Advancement opportunities

Team-oriented workplace

Court access discounts

Leadership development

Job summary

IQ Tennis & Pickleball Centre in Edmonton is seeking an energetic Member Services Desk team member to welcome members and guests, process payments, and support daily front desk operations.

This hands-on role requires strong communication, problem solving, and the ability to work independently in a fast-paced environment. Compensation starts at $18/hour with opportunities for advancement and court access benefits.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service or hospitality is an asset.
• Comfortable using online platforms and booking systems.
• Able to manage time effectively and work independently.
• Positive attitude and professional approach to guests.

Responsibilities

• Open and close the facility according to assigned shifts.
• Welcome and check in members, guests, and program participants.
• Process payments and charges through our booking system.
• Assist members with tennis and pickleball bookings.
• Troubleshoot booking, account, and registration issues.
• Provide exceptional customer service and resolve concerns professionally.
• Manage member accounts and assist users with CourtReserve.
• Educate members about memberships, programs, events, and policies.
• Support daily front desk and facility operations.
• Maintain a welcoming, clean, and professional environment.

Skills

Communication

Interpersonal skills

Customer service

Tech-savvy

Time management

Independent work

Problem solving

Tools

Booking systems

CourtReserve

Payment processing systems

Job description

Help Build Edmonton’s Premier Racquet Sports Community

IQ Tennis & Pickleball Centre

is looking for an energetic, organized, and motivated Member Services Desk team member to help us deliver an outstanding experience for our members and guests.

We are a fast-growing sports facility building something special — a positive, welcoming community centered around tennis, pickleball, health, fitness, and connection.

This is a hands-on, customer-facing role for someone who enjoys working with people, solving problems, taking initiative, and being part of a growing organization.

If you are someone who:

• Takes initiative and gets things done
• Loves working with people
• Thrives in a fast-paced environment
• Enjoys problem-solving and taking ownership
• Is organized, dependable, and proactive
• Wants to make a real impact in a growing business

We would love to hear from you.

Key Responsibilities

• Open and close the facility according to assigned shifts
• Welcome and check in members, guests, and program participants
• Process payments and charges through our booking system
• Assist members with tennis and pickleball bookings
• Troubleshoot booking, account, and registration issues
• Provide exceptional customer service and help resolve concerns professionally
• Manage member accounts and assist users with CourtReserve
• Educate members and guests about memberships, programs, events, court bookings, and facility policies
• Support daily front desk and facility operations
• Help maintain a welcoming, clean, organized, and professional environment
• Communicate important information to members and staffIdentify operational issues and take initiative to resolve them or escape them when necessary
• Contribute ideas that improve the member experience and day-to-day operations

Qualifications

• Strong communication and interpersonal skills
• Customer service, hospitality, recreation, or sports experience is an asset
• Comfortable using technology, online platforms, and booking systems
• Strong organizational and time-management skills
• Reliable, responsible, and able to work independently
• Comfortable handling payments and customer accounts
• Positive attitude and professional approach
• Interest in tennis, pickleball, fitness, or community recreation is an asset
• Compensation & Benefits

$18/hour

• Opportunities for advancement as IQ continues to grow
• Positive, energetic, and team-oriented workplace
• Complimentary or discounted court access and program participation
• Opportunity to develop leadership, customer service, and sports-facility management skills

Why IQ?

At IQ, you are not just taking a job — you are helping build a growing community and an exciting new sports destination in Edmonton.

Our Member Services team is an important part of the IQ experience. You will be one of the first points of contact for our members and guests and will play a direct role in making sure people feel welcomed, supported, and excited to be part of IQ.

We are looking for people who want to contribute, grow, take ownership, and help us create something exceptional.