Pickleball Experience Coordinator

Fairgrounds - Alberta; Toronto; On-site; CAD 23,000 - 26,000; Part time

Job summary

Fairgrounds Racket Club – Experience Creator in Red Deer is seeking a people-first individual to deliver an elevated club experience and lead on-site pickleball programming. You will engage members and guests, answer questions about court times and memberships, and help customers select gear with friendly, energetic service.

This part-time role emphasizes positivity, professionalism, and community-building while supporting daily operations.

Qualifications

• Previous customer service experience in retail or pro shop is preferred.
• Basic knowledge of racket sports, especially pickleball and/or padel.
• Excellent interpersonal skills and a friendly, outgoing personality.
• Strong verbal communication skills to assist customers effectively.
• Willingness to learn about pickleball equipment and accessories.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy when processing sales transactions.
• Basic computer skills and familiarity with point-of-sale systems.
• Ability to work independently as well as part of a team.
• Flexibility to work weekends, evenings, and holidays as required.

Responsibilities

• Provide exceptional customer service to guests visiting the pro shop.
• Assist members with check-in, court times, memberships and general inquiries.
• Help customers find pickleball equipment, apparel, and accessories.
• Facilitate basic pickleball programming (round robins, open plays).
• Offer product recommendations to help customers make informed purchases.
• Process sales transactions accurately using the POS system.
• Maintain cleanliness and organization of the pro shop and courts.
• Conduct routine walk-throughs to ensure facility parts run smoothly.
• Communicate Fairgrounds products and benefits effectively to customers.
• Identify opportunities to upsell and cross-sell products.
• Assist with social media when applicable.
• Log and report security incidents when they arise.
• Handle inquiries, requests, and complaints promptly.
• Assist with inventory management, including receiving and stock checks.

Skills

Customer service

Interpersonal skills

Verbal communication

Multitasking

Attention to detail

Retail experience

Weekend/evening availability

Learn pickleball equipment

Teamwork

Tools

POS systems

Job description

Fairgrounds Racket Club – Experience Creator in Red Deer is seeking a people-first individual to deliver an elevated club experience and lead on-site pickleball programming. You will engage members and guests, answer questions about court times and memberships, and help customers select gear with friendly, energetic service.

This part-time role emphasizes positivity, professionalism, and community-building while supporting daily operations.