Failure Analysis Technician - Customer Returns

EvertzAV; Burlington; On-site; CAD 45,000 - 50,000; Full time

Job summary

Evertz Microsystems in Burlington, Ontario is seeking a meticulous Failure Analysis Technician to investigate and diagnose failures in broadcast electronics. You will conduct analyses, run tests, repair and refurbish units, and report findings to internal teams.

You will work with design and QA teams to implement corrective actions, prepare detailed failure analysis reports, and support customer return resolutions. In-office, Monday–Friday, 40 hours per week.

Qualifications

• Diploma or certification in Electronics Engineering Technology or related field.
• Minimum of 2 years of experience in failure analysis of electronic products is an asset.
• Solid understanding of electronic components and circuits.
• Proficiency in using diagnostic tools and equipment.
• Strong problem-solving skills and attention to detail.
• Effective communication and teamwork abilities to collaborate with cross-functional teams.

Responsibilities

• Conduct detailed failure analysis on broadcast electronic products.
• Execute test plans and procedures to diagnose customer return issues.
• Repair and refurbish products to meet quality standards before returning to customers.
• Collaborate with design teams to provide insights for design improvements.
• Prepare comprehensive failure analysis reports and communicate findings to stakeholders.
• Assist quality assurance and production teams in implementing corrective actions.

Skills

Problem-solving

Attention to detail

Communication

Teamwork

Education

Diploma in Electronics Engineering Technology

Tools

Diagnostic tools & equipment

Job description

Department: Testing (Electronic) Location: Burlington, ON, Canada

Evertz Microsystems is currently seeking a meticulous and dedicated Failure Analysis Technician to join our team in Burlington, Ontario. As a Failure Analysis Technician, you will be responsible for investigating and analyzing failures in industry leading broadcast technologies. Your primary objectives will be to identify root causes of failures which will assist in product reliability and enhance customer satisfaction. Collaboration with various teams will be crucial to ensure the effective resolution of customer return issues.

Responsibilities

• Conduct detailed failure analysis on Broadcast electronic products.
• Execute test plans and procedures to replicate and diagnose customer return issues
• Repair and refurbish products to ensure they meet quality standards before being returned to customers
• Collaborate with design teams to provide insights for design improvements.
• Prepare comprehensive failure analysis reports and communicate findings to internal stakeholders and customers as required
• Assist quality assurance and production teams in implementing corrective actions to prevent recurrence of customer return issues

Qualifications

• Diploma or certification in Electronics Engineering Technology or related field
• Minimum of 2 years of experience in failure analysis of electronic products would be an asset
• Solid understanding of electronic components and circuits
• Proficiency in using diagnostic tools and equipment
• Strong problem-solving skills and attention to detail
• Effective communication and teamwork abilities to collaborate with cross-functional teams

Join Evertz Microsystems as a Failure Analysis Technician and contribute to enhancing product reliability and customer satisfaction through effective failure analysis and product repair.

Location: Burlington, Ontario (in-office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $45K - $50K CAD

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Thank you for considering a career with Evertz!