Facility Security Officer

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 28,000 - 36,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a security professional to deliver safe and welcoming fan experiences at our venues in Toronto. The role focuses on proactive service, incident reporting, and adherence to MLSE policies to ensure a secure environment for spectators and staff.

The ideal candidate holds a valid Security License (Bill C-159), First-Aid/CPR, and Smart Serve, with prior security experience.

Qualifications

• Must be 18 years of age or older.
• Possession of a valid Security License (Bill C-159) is required.
• Previous experience in the field of security is required.
• First-Aid/CPR training is required.
• Smart Serve certification is required.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts, including weekdays as early as 3:00 pm, weekends, overnights, and occasional holidays.

Responsibilities

• Provide professional, diplomatic, and proactive fan service.
• Offer a friendly and informed response to any service-related issue/inquiry.
• Report, evaluate, and follow up on all incidents.
• Assist in emergency situations, including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures.
• Perform other functions as required.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Responsibilities

Job Description

• Provide professional, diplomatic, and proactive fan service.
• Offer a friendly and informed response to any service-related issue/inquiry.
• Report, evaluate, and follow up on all incidents.
• Assist in emergency situations, including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures.
• Perform other functions as required.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• Must be 18 years of age or older.
• Possession of a valid Security License (Bill C-159) is required.
• Previous experience in the field of security is required.
• First-Aid/CPR training is required.
• Smart Serve certification is required.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts, including weekdays as early as 3:00 pm, weekends, overnights, and occasional holidays.

Apply By

Job Posting Compensation Range/Rate:

$22.97/hr

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.