Facility Manager – SoCal Bouldering, Calgary, Alberta, Canada

Climbing Business Journal

Calgary

On-site

CAD 43,200 - 52,800

Full time

14 days+

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Benefits offered by this job

Multi-facility membership

Health spending account

Education allowance

Professional development

Lifestyle driven career

Job summary

The Calgary Climbing Centre is seeking a hands-on Operations Manager to lead daily desk and instruction teams, hire and onboard new staff, and maintain a safe, welcoming facility for climbers of all levels.

You will schedule desks and programs, coordinate payroll and invoicing, ensure monthly goals are met, and collaborate with senior leadership to grow an inclusive climbing community. Compensation starts at CAD 48,000 annually, plus multi-facility membership and health/education allowances.

Responsibilities

Daily management of desk staff, instructors, setters and all daily operations
Interview, hire and on-board new members of our desk and instruction team
Continuously coach staff to highest standards on the job
Work with Head Setter to ensure quality of product and frequent turnover
Creating and communicating monthly desk and instruction schedules
Develop and maintain a positive, functional relationship with all employees
Ensure staff safety by monitoring behaviors with regards to setting systems, cleaning practices, belay checks, facility walkthroughs and other hazards present on the job
Booking and scheduling of groups, specialty classes and programs
Attend and contribute to monthly managers meetings
Processing payroll, membership billing and group invoicing
Schedule and/or conduct facility maintenance as needed

Job description

The Calgary Climbing Centre prides itself on providing an unrivaled experience for all levels of climbers. We achieve this with a team of motivated, friendly and inspiring staff that help climbers on their journey through this amazing sport.

We’ve climbed a long way in the past 30 years, and as we embark on the next 30 years we need the best team possible to help us lead the way in cultivating an even greater, more inclusive climbing community.

Our staff are some of the most active members at SoCal and the core of our organization. Our managers lead from the front, working with all groups of staff to help operationalize our vision and protect the values we have built since 1995. Managers coordinate the day-to-day operations and plan for the future; interacting with our larger community, monitoring staffing levels and watching trends in our industry, to help ensure we are meeting the needs of all Calgary climbers.

Under the guidance of the Directors, you will…

Help operationalize and sustain our values and vision
Engage with and support the recreational, competitive, and training focused climbers
Lead staff by setting an example as a knowledgeable employee, a hard worker, a dedicated professional and a safe climber
Work along side your desk team, to engage with our community during peak times
Provide feedback and communicate with the Senior Leadership to ensure productive and efficient operation of your facility
Ensure your facility meets or exceeds monthly goals

Responsibilities

Daily management of desk staff, instructors, setters and all daily operations
Interview, hire and on-board new members of our desk and instruction team
Continuously coach staff to highest standards on the job
Work with Head Setter to ensure quality of product and frequent turnover
Creating and communicating monthly desk and instruction schedules
Develop and maintain a positive, functional relationship with all employees
Ensure staff safety by monitoring behaviors with regards to setting systems, cleaning practices, belay checks, facility walkthroughs and other hazards present on the job
Booking and scheduling of groups, specialty classes and programs
Attend and contribute to monthly managers meetings
Processing payroll, membership billing and group invoicing
Schedule and/or conduct facility maintenance as needed