Facility Coordinator

BGIS; Toronto; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS in Toronto, Ontario is seeking a Facility Coordinator to oversee the delivery of a range of services and manage the lifecycle of work orders. You will ensure vendors meet SLAs and that quotes and invoices are processed accurately.

You will maintain data integrity, support KPI reporting, and coordinate internal and external service providers, with occasional evening or weekend availability as required.

Qualifications

• Strong written and verbal communication.
• Attention to detail and data accuracy for reporting.
• Experience with Excel and large data sets.
• Knowledge of service level agreements and vendor management.

Responsibilities

• Manage work orders to completion in BGIS or client web application.
• Coordinate services to align with contracts, schedules, and PO terms.
• Review invoices to determine invoiceability.
• Schedule access for providers and prepare weekly/monthly performance summaries.
• Ensure SLAs are achieved and data maintained for reporting.
• Identify efficiency opportunities and advise on process improvements.

Skills

Strong written and verbal comms

Customer-oriented skills

Administrative and organizational

Analytical/problem-solving

Independent work

Attention to detail and data accuracy

Excel data management

Effective data exchange communication

Shared Service experience

Tools

RealSuite

BGIS applications

Job description

TheFacility Coordinatoris responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLAs are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Generate required data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned.
• Advise management team of issues, concerns, or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.
• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem-solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years' experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Excel experience in managing large amounts of data. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.

Job Info

• Job Identification 232873
• Posting Date 09/04/2026, 06:32 PM
• Job Schedule Full time