Facilities Services Coordinator

Nova Scotia Liquor Corporation; Halifax; Hybrid; CAD 65,000 - 78,000; Full time

Job summary

Nova Scotia Liquor Corporation in Halifax is seeking a Facilities Services Coordinator to support maintenance, repair, and facilities services across our retail network and corporate sites. You will coordinate requests, manage service providers, contract administration, and budgeting to help keep locations open, safe, and well‑maintained.

This role collaborates with internal teams and the Service Excellence Centre, tracks expenditures, maintains records, and ensures service levels meet

Qualifications

• Undergraduate degree, diploma, or certificate in a relevant discipline such as Business Administration, Facilities Management, or a related field.
• Minimum 2-3 years of experience providing customer service or administrative support in facilities, retail, operations, or related environment.
• Experience with facilities management, ticketing, or work order systems; strong computer literacy in MS Office and web-based systems; SAP experience.

Responsibilities

• Coordinate facilities maintenance and repair requests for NSLC locations, ensuring timely tracking and resolution.
• Liaise with Service Excellence Centre to maintain reporting standards for facilities issues.
• Monitor service tickets and work orders, provide updates, and coordinate with vendors and stakeholders.

Skills

Customer service

Administrative support

Attention to detail

Education

Undergraduate degree or diploma in Business Administration or Facilities Management

Tools

SAP

Microsoft Office

Ticketing systems

Job description

Department: Network Development & Facilities

Job Location: Support Centre

The Opportunity

The Facilities Services Coordinator is a key member of the Shopper Engagement team and plays an important role in supporting the delivery of maintenance, repair, andfacilities services across the NSLC’s retail network and corporate facilities. The role coordinates facilities-related requests, service provider activities, contract administration processes, and financial tracking to help ensure issues are resolved efficiently, and facilities remain safe, functional, and well-maintained. Their key focus is ensuring our physical locations remain open to support our shoppers and team members.

Working closely with internal stakeholders, external service providers, and the Service Excellence Centre, the Facilities Services Coordinator supports the day-to-day administration of facilities programs, monitors service requests, tracks expenditures, maintains facilities records, and helps ensure service levels and operational standards are met.

Reporting Structure

Reports to: Planner, Facilities Services

• Coordinate facilities maintenance and repair requests across NSLC’s retail network for a fixed number of retail locations and corporate facilities, ensuring issues are tracked, communicated, and resolved in a timely manner.
• Work closely with the Service Excellence Centre to maintain standards for reporting facilities issues.
• Serve as a key point of contact for facilities-related inquiries from stores, internal stakeholders, and the Service Excellence Centre, ensuring requests are appropriately diagnosed, coordinated, and resolved.
• Monitor and manage facilities-related tickets and work orders received through the Service Excellence Centre and facilities management systems, diagnosing issues, providing updates and following up with service providers and stakeholders in an effective and efficient manner.
• Liaise with external service providers, vendors, and internal stakeholders to coordinate maintenance activities, inspections, repairs, and preventative maintenance programs, developing a roster of preferred vendors across the province.
• Monitor service provider activities against established service levels, establish regular vendor touchpoints to discuss service delivery and contract performance, and elevate concerns, service gaps, or recurring issues as required.
• Escalate urgent or complex facilities issues to the Planner, Facilities Services and support resolution efforts as required.
• Support the administration of facilities service contracts by maintaining contract documentation, service records, vendor information, and related files. Participate in the development of RFPs as required.
• Coordinate facilities invoice processing and support budget tracking activities, including proper estimates and monthly accruals to ensure accurate reporting and timely payment of services in accordance with NSLC procurement policies and financial reporting procedures. Review invoices and supporting documentation for accuracy and work with Finance and service providers to resolve discrepancies.
• Maintain facilities reporting tools, tracking documents, and service records to support reporting, compliance, and service delivery activities.
• Produce and manage monthly ticket tracking reports to review with the Planner, Facilities Services.
• Produce and manage quarterly financial tracking reports to review with the Planner, Facilities Services and Finance team.
• Support the implementation and ongoing maintenance of facilities processes, procedures, and documentation to promote consistent service delivery across the organization.
• Coordinate the procurement, ordering, and distribution of facilities-related supplies, materials, and equipment. of supplies and materials required to support the Shopper Engagement team.

Secondary Responsibilities

• Conduct periodic site visits to NSLC locations to support facilities inspections, verify service delivery, identify maintenance concerns, and communicate opportunities to improve facilities processes, systems, and service delivery with the Planner, Facilities Services.
• Support special projects, facilities initiatives, and business unit priorities that contribute to the achievement of annual objectives, budgets, and operational goals.
• Build and maintain effective working relationships with internal stakeholders, external service providers, and vendor partners to support service delivery, compliance activities, and operational requirements.
• Actively participate in NSLC performance management activities, Occupational Health & Safety (OH&S) initiatives, and workplace safety programs while demonstrating commitment to the NSLC’s service standards and values.
• Be available for on-call shift rotation for after-hours support as required.
• Some travel may be required with this role.
• Perform other related duties as assigned.

Qualifications

As a qualified candidate, you will have:

• Undergraduate degree, diploma, or certificate in a relevant discipline, such as Business Administration, Facilities Management, or a related field.
• Minimum 2-3 years of experience providing customer service or administrative support in a facilities, retail, operations, service delivery, or related environment.

As the ideal candidate, you will also have:

• Experience working in a facilities, maintenance, or retail operations environment.
• Experience working with facilities management, ticketing, or work order systems.
• Strong computer literacy in Microsoft Office applications and web-based systems.
• Experience working in an SAP environment.

An equivalent combination of education and experience may be considered

Our people are the heart of what we do, why we do it, and are the key to our ongoing success. Since 1930, we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales, the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are WCB Safety Certified, and committed to improving the well-being of our customers, employees and communities across the province. For more information about the NSLC, please visit our website .

A diverse team equals success. When our team members bring their true selves to work, we celebrate. We know that diversity of thought, identity, culture, and background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying, please contact us at [e-mail]