Facilities Manager

Serco Limited; Town of Oxford; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Free gym membership

Free safeguarding training

Free swimming lessons

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts

Job summary

Leisure Solutions Community Trust, on behalf of Serco Limited, is hiring a Facilities Manager to lead the day-to-day operation of a busy leisure facility in Oxford. You will ensure services are safe, welcoming and high performing, working with the General Manager to drive growth and a great customer experience.

The role offers a strong emphasis on safety, staff development, and data-driven decision making, with benefits including gym membership and pension support. A DBS check is required.

Qualifications

• Experience in facilities management or leisure operations.
• Ability to lead, motivate and develop teams.
• Strong communication with colleagues and stakeholders.
• Comfort using performance data to inform decisions.
• Committed to delivering excellent customer experiences.
• Ability to ice skate or experience working in an ice rink is desirable.
• First Aid training or willingness to obtain.

Responsibilities

• Lead safe, efficient operation of the facility with health, safety and environmental compliance.
• Support the General Manager in delivering operational plans and growth.
• Manage and develop Duty Managers and department leaders.
• Drive excellent customer service and community trust.
• Use performance data to identify opportunities for continuous improvement.
• Handle facility readiness, keyholder duties and emergency response.

Skills

Facilities management

Team leadership

Communication

Data-driven decisions

Customer service

First Aid

Job description

Location:Oxford Ice Rink, Oxford, OX1 1RXSalary: £32,870.95 plus excellent benefits Schedule: Full-time, 40 hours per week. We will also consider applications from candidates seeking part-time hours of 24-30 hours per week.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Facilities Manager to join their team and help make a positive difference every day.

As Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose – helping to create healthier, happier futures for the people who use the facility every day.

What you’ll do as a Facilities Manager

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans, business objectives and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
• Drive excellent customer service, building trust with customers, stakeholders and the local community.
• Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness, keyholder duties and emergency response support when required.

Does this sound like you?

• Experience in facilities management, leisure operations or a similar operational leadership environment.
• A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
• Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
• Confident using operational and performance data to make decisions and create impactful solutions.
• Committed to delivering excellent customer experiences and making a positive impact on communities.
• Ability to ice skate or experience working in an ice rink is highly desirable
• First Aid trained or willingness to work towards it

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.