Leisure Duty Manager

Serco Limited; Town of Oxford; On-site; CAD 56,000 - 59,000; Full time

Benefits offered by this job

Free gym membership

Safeguarding training

DBS checks

Pension contribution

Training opportunities

Retailer discounts

Job summary

Serco Limited at Barton Leisure Centre, Oxford, is seeking a Duty Manager to lead the day-to-day operation, ensuring a safe, welcoming environment for customers of all ages. You will support colleagues, uphold high standards and coordinate programmes to keep people active and healthy.

The role offers a competitive salary of £30,000 to £31,500 per year plus benefits. You’ll develop the team, drive customer service, and occasionally lead Lifeguarding duties.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety leadership skills.
• Commercial awareness and sales/customer service experience.
• Excellent communication and interpersonal skills.
• Proactive, hands-on leader delivering great customer experience.
• Confident and capable swimmer.
• Willing to work towards National Pool Lifeguard Qualification.
• Willing to work towards National Pool Plant Operators certificate.

Responsibilities

• Lead on health, safety and quality and manage incidents.
• Drive commercial performance by supporting sales and member retention.
• Oversee daily operations, rotas, opening/closing.
• Monitor facility cleanliness, safety and presentation.
• Lead, coach and develop colleagues.
• Act as a visible leader and respond to feedback.
• Support Lifeguarding duties as required.

Skills

Leisure management

Lifeguard supervisor

Health & safety leadership

Customer service

Team leadership

Communication skills

Education

National Pool Lifeguard Qualification

National Pool Plant Operators certificate

Job description

Leisure Duty Manager

Location: Barton Leisure Centre, Oxford, OX3 8GA Salary: £30,000 to £31,500 per annum plus excellent benefits Schedule: Permanent, Full-time, 40 hours per week

Ready to impact a better future?

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.

What you’ll do as a Duty Manager

• Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs
• Support with Lifeguarding duties as required

Does this sound like you?

• Proven experience in leisure, hospitality or retail management
• Lifeguard background with supervisor experience
• Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations
• Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives
• Ability to organise, prioritise and manage multiple operational demands effectively
• Excellent communication and interpersonal skills with the ability to build trust and motivate others
• A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience
• Confident and capable swimmer
• Valid National Pool Lifeguard Qualification or willingness to work towards it
• Valid National Pool Plant Operators certificate or willingness to work towards it

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.