Facilities Helpdesk Operator — Part-Time NHS

NHS Scotland; Saskatoon; On-site; CAD 36,000 - 41,000; Part time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Learning and development opportunities

NHS discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Helpdesk Operator to provide first-line support for Facilities Services across hospital sites. You will handle requests from patients, staff, visitors and contractors, logging, prioritising and coordinating tasks in a busy NHS environment.

The role is part-time, based at The Queen Elizabeth University Hospital, with a 14:00–18:00, Monday–Friday pattern. A pro rata salary is offered with comprehensive NHS benefits and development opportunities.

Qualifications

• Experience in busy customer service, helpdesk, administration or call handling environments.
• Excellent communication and interpersonal skills for a wide range of people.
• Strong organisational skills to prioritise multiple demands in a fast-paced setting.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Experience maintaining accurate records and using electronic information systems.

Responsibilities

• Act as the first point of contact for Facilities-related enquiries from patients, staff, visitors and contractors.
• Receive, log, prioritise and monitor a wide range of maintenance, Facilities and service requests.
• Respond to telephone calls, emails and voicemail enquiries professionally and timely.
• Coordinate and progress emergency and non-emergency jobs, directing to appropriate teams.
• Monitor alarms and escalate issues per established procedures.
• Maintain records and management information using electronic systems.
• Provide administrative support across Facilities Services, including ID badge administration and reporting.

Skills

Customer service

Helpdesk experience

Communication skills

Organisational skills

Teamwork

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Helpdesk Operator to provide first-line support for Facilities Services across hospital sites. You will handle requests from patients, staff, visitors and contractors, logging, prioritising and coordinating tasks in a busy NHS environment.

The role is part-time, based at The Queen Elizabeth University Hospital, with a 14:00–18:00, Monday–Friday pattern. A pro rata salary is offered with comprehensive NHS benefits and development opportunities.