Facilities Assistant, Housing Services

Brock University; St. Catharines; On-site; CAD 44,000 - 62,000; Full time

Job summary

Brock University seeks a Facilities Assistant to perform maintenance tasks, manage service requests, and provide administrative support. This role requires strong customer service skills and the ability to work effectively in a team. The position includes a Tuesday to Saturday shift rotation.

Benefits

Comprehensive Benefits

Qualifications

• Minimum 1 year of customer service experience in property management.
• Ability to assess physical damage and basic understanding of home repair.

Responsibilities

• Perform minor maintenance tasks and coordinate with Facilities Management.
• Provide front-line response to inquiries and maintain inventory.

Skills

Customer Service

Communication

Interpersonal Skills

Conflict Resolution

Problem Solving

Education

Secondary School Diploma

Tools

Microsoft Office

Maintenance Management Software

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:May 16, 2025 at 11:59 PM This job advertisement is to fill an existing vacancy in the OSSTF (Employee Group)

Reporting to the Residence Facilities Supervisor, Operations, the Facilities Assistant performs minor maintenance tasks, property and asset management functions, has a front-line role on the Service Desk, and provides administrative assistance. The Facilities Assistant is responsible for receiving facility maintenance requests, conducting routine inspections and organizing the various work order tasks by priority. The Facilities Assistant coordinates with Facilities Management for daily maintenance issues.

As the Facilities Assistant , you will:

• Administer the full cycle of room movement system process by collecting all necessary data/information for inputting, prioritizing and actioning on the items and closing requests once completed;

• Review work order requests submitted by other staff regarding external contracted service repairs and initiates action for assistance ;

• Assists in coordination and tracking of repairs and cleaning performed by outside contractors;

• Assist with the monthly fire alarm tests, ensuring inspection records are up-to-date and accurate and appropriate notice is being provided;

• Assess and troubleshoot security and safety issues identified and/or found while within buildings;

• Assist in maintaining inventory for all residence keys and initiate lock changes;

• Provide assistance as required in emergency situations as a source of knowledge regarding where and how key building systems function;

• Perform minor repairs throughout the residences (i.e., change light bulbs, replace window blind slats, change batteries in swipe units, etc.);

• Coordinate with Facilities Management on daily basic repairs and escalate larger, more complex repairs to the Facilities Supervisor;

• Perform preventative maintenance functions (i.e. re-lamping and light shade replacement in buildings, battery replacement throughout, complete cyclical inventory upgrades of amenities and furnishings such as garbage cans, mattresses, and chairs, etc.);

• Provide advanced troubleshooting for electronic door issues and programming;

• Provide input into residence preventative maintenance plans, capital renovation plans, and amenities/equipment cyclical replacement program;

• Provide front-line in person, email and telephone response to residence student and guest inquiries, while working on the Service Desk;

• Review and update daily log sheets and electronic communication, damage, and incident logs generated by the full and part-time desk staff and initiate action as necessary;

• Provide support during emergency situations, obtaining and logging all possible information and utilizing emergency services protocols;

• Provide input into processes and procedures at the Service Desks as well as departmental publications;

• Responsible for maintaining inventory of residence materials and supplies; conducting ongoing audits and ensuring database is up-do-date;

• Advise Supervisor regarding inventory levels and identify the items for purchase of repair materials and/or inventory supplies;

• Assist with asset management by tracking and auditing the various appliances, equipment and furnishings located within the residences and ensure Brock assets are tagged;

• Prepare notices for room entries and utilities disruptions to advise occupants; and

• Compile damage billing information, update damage files, produce and distribute billings to students and prepare charge upload file.

What you need to Succee d:

• Completion of a secondary school diploma, or an equivalent combination of education and experience;

• A minimum of 1 year of customer service experience in a front-line property management role or residential/hotel/hospitality environment;

• A valid G class driver’s license and an acceptable driver’s abstract;

• Ability to assess physical damage to facilities and a basic understanding of home repair, HVAC, electrical, plumbing, carpentry, and construction practices;

• Solid computer skills (Microsoft Office, database, Electronic Card Access, and Maintenance management Software);

• Ability to respond professionally to student and guest inquiries and develop an effective rapport with people;

• Excellent interpersonal and communication skills, both oral and written;

• Exceptional interpersonal skills including discretion, and confidentiality;

• Ability to work individually, and collaboratively as an integral member of a team;

• Ability to remain composed in intense scenarios to direct the correct course of action;

• Ability to work with people with diverse background;

• Excellent customer service, diplomacy, and conflict resolution skills;

• Ability to balance the needs and expectations of guests/staff/students with departmental processes and procedures;

• Flexible and adaptable with the ability to prioritize workload and manage workflow with minimal supervision;

• Demonstrated ability to work effectively in a fast-paced and constantly changing work environment;

• Ability to think quickly and assess situations that require the intervention of a more senior member of staff.

Preferred or Asset Skill s:

• Previous experience in a University setting, working with students in a non-academic environment, and/or a background in building maintenance.

This position includes a Tuesday to Saturday shift rotation. Shifts are 10:00 am to 6:00 pm on Tuesday and Wednesday, and 1:00 pm to 9:00 on Thursday to Saturday.

Salary and Benefit Information :

• OSSTF (H), Salary Scale ($ 44,583 $ 61,847 )*

• This position includes full comprehensive benefits.

This position is included in the Ontario Secondary School Teachers Federation (OSSTF) Union and:

-Salary is therefore determined by the OSSTF Collective agreement. *

-New members shall be placed on the salary grid at the e ntry level. *

-It is Brock University’s policy to give first consideration to qualified internal Brock University OSSTF applicants.

Applicants are required to upload a resume and cover letter as part of the application process.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups .

We are committed to inclusive and barrier-free recruitment, and we accommodat e the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code . Please contact [e-mail] if you require a disability related accommodation so we can ensure you r participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received . C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca .