Eyewear Retail Team Lead — Elevate Customer Care

LensCrafters; Toronto; On-site; CAD 29,000 - 46,000; Full time

Job summary

LensCrafters in Toronto is hiring for a Full-Time role focused on eyewear sales and optical services. The position emphasizes delivering exceptional customer service, precise lens fitting, and strong product knowledge within a fast-paced retail environment.

The role requires strong communication, basic math, and experience with edging/mounting, plus familiarity with clinical optics. A leadership or training background is a plus, with opportunities to advance within a global optical network.

Qualifications

• HS diploma/GED required.
• Strong optical theory knowledge and retail experience.
• Excellent communication and listening skills.
• Strong interpersonal skills and ability to lead or train others.
• Strong basic math skills and sales abilities.
• Familiarity with cash handling and point-of-sale systems.
• Ability to solve problems and provide customer-focused solutions.
• Experience with edging, mounting and basic optics procedures.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Be proactive, solution-driven with accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.
• If in Lab role, Custom fit glasses and input prescriptions accurately.
• Support colleagues to strengthen knowledge and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and maintain lab tools and systems.

Skills

Strong optical experience

Retail experience

Strong communication

Inter-personal skills

Basic math skills

Sales skills

Problem solving

Cash handling knowledge

Leadership & training experience

Optical measurement experience

Education

HS diploma/GED

Tools

Edging & mounting equipment

AccuFit Digital Measurement System

Optical machinery/instruments

Cash register / computers

Job description

LensCrafters in Toronto is hiring for a Full-Time role focused on eyewear sales and optical services. The position emphasizes delivering exceptional customer service, precise lens fitting, and strong product knowledge within a fast-paced retail environment.

The role requires strong communication, basic math, and experience with edging/mounting, plus familiarity with clinical optics. A leadership or training background is a plus, with opportunities to advance within a global optical network.