Experience Manager

Movati Athletic (Group) Inc; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Group benefits

Complimentary membership

Leadership training

Bonus eligibility

Job summary

Movati Athletic (Group) Inc. is seeking an Experience Manager in Canada to lead a high-performance team and deliver an exceptional member experience. You will oversee club operations, drive revenue, and ensure service excellence across departments.

Reporting to the General Manager, you will recruit, coach, and develop talent, sustain MOVATI’s values, and work to align initiatives with business goals while fostering a positive workplace.

Qualifications

• 5+ years of customer service experience with a demonstrated ability to deliver an exceptional customer, client or member experience.
• Sales experience with ability to motivate, inspire and drive accountability.
• Demonstrated leadership and people management experience with success in training and motivating teams.
• Related industry experience preferred (retail, hospitality, leisure, fitness, etc.).
• Ability to articulate how you have achieved operational success and membership growth.

Responsibilities

• Lead club operations to ensure the club functions at its best and drive revenue and profitability.
• Participate in leadership meetings to align on key business objectives and events.
• Coach, manage and motivate the team to deliver MOVATI’s service standards.
• Oversee recruitment, training and orientation to maintain culture and service excellence.
• Act as a brand ambassador, connecting members to wellness goals and MOVATI values.

Skills

Customer service

Sales experience

People leadership

Industry experience

Job description

Description

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.

We’re not looking for average, because we’re not your average Club. That’s because MOVATI’s goal is to be recognized as North America’s premiere affordablefitness brand. As Experience Manager, you have one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

MOVATI’s values are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of MOVATI Athletic on these values and it’s what’s made us both successful and different.

We’ve got so much more to tell you; so here it goes!

Role

At MOVATI, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You will execute your business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability.

We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the MOVATI brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through MOVATI’s above-and-beyond service model.

We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement.

You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the MOVATI brand.

Annual salary range: $60,000 - $80,000 + Bonus Eligibility

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

We know the experience we’re looking for can come from a wide range of industries so we’re looking for the following:

• 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
• Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
• Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
• Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).

Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning.

• industry leading base salary
• short-term incentive plan
• group benefits
• complimentary membership
• leadership training

Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.