Expansion Account Executive

SurveyMonkey; Ottawa; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

SurveyMonkey is seeking an Expansion Account Executive to enhance sales of its enterprise product suite. The role focuses on engaging existing customers and identifying new departments for growth. Ideal candidates will have proven sales experience, strong communication skills, and a curiosity for leveraging AI tools in sales processes. This position requires in-office collaboration up to 1 day per week, fostering a community-driven work environment.

Benefits

Learning and development opportunities

Inclusive workplace culture

Annual holiday refresh

Qualifications

• 1-5+ years of full-cycle B2B sales experience, ideally in SaaS.
• Familiarity with MEDDPICC or similar methodologies.
• Experience engaging senior-level stakeholders.

Responsibilities

• Sell SurveyMonkey’s enterprise product suite to existing customer departments.
• Identify new departments within existing customers for additional sales.

Skills

Sales Experience

Pipeline Generation

Communication Skills

Adaptability

AI Curiosity

Tools

Salesforce

Outreach

Gong

ZoomInfo

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com .

What we’re looking for:
SurveyMonkey’s solutions help organizations listen to their key stakeholders (employees, customers and potential customers, patients, students, and many more), integrate that data into their core operating systems, and act upon it to improve outcomes.We’re seeking an Expansion Account Executive who believes that Feedback is Fuel, embodies a growth mindset, is eager for an opportunity to take ownership of their success, all while helping our existing customers further discover the impact of our enterprise feedback offerings across their organization.

What you’ll be working on:
As an Expansion Account Executive, you will be responsible for selling SurveyMonkey’s enterprise product suite to two key customer segments:

• Existing Departments within an Existing Customer: You’ll look for ways to help our existing users get more value from SurveyMonkey by selling them additional services, integrations, and seats.
• New Departments within an Existing Customer: You’ll find new buyers/departments inside existing customers where we are already doing business and have a contractual agreement.

We’d love to hear from people with:

• Proven Success in Sales: 1-5+ years of full-cycle B2B sales experience, ideally in SaaS but not required. We often sell to Marketing, HR, and IT departments.
• Pipeline Generation: Experience building pipeline with Customer accounts through various sources (outbound value selling and first meeting generation, inbound marketing leads, product driven leads, customer success driven leads etc)
• Familiarity with MEDDPICC: Demonstrated success applying MEDDPICC or a similar methodology to close deals with multiple stakeholders.
• Tech Stack Proficiency: Experience using Salesforce (CRM), Outreach (sequencing), Gong (conversation intelligence), and ZoomInfo (prospecting).
• Excellent Communication & Presentation Skills: Ability to demonstrate history of engaging senior-level stakeholders with confidence and credibility.
• Adaptability & Business Acumen: Experience building business cases with prospects, developing Champions, and creating Mutual Action Plans to win business.
• Strong A.I. Curiosity: Demonstrated curiosity and hands-on experience with generative and research AI tools (e.g., ChatGPT, Gemini, Claude, or similar) to accelerate prospecting, personalization, and productivity; a growth mindset toward leveraging AI in the sales process is essential.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service , learning and development opportunities like Curiosity Week , and our C.H.O.I.C.E Fund .

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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