Executive, Inside Sales

MSC Mediterranean Shipping Company SA; Toronto; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible health and dental benefits

RRSP matching

Training & development programs

Mentorship & leadership opportunities

Employee referral program

Community involvement

Gym facility in Montreal and Toronto

Health & Wellness Program

Job summary

MSC Canada is seeking an Inside Sales Executive to increase sales revenue and volume across Canada. You will establish contact with new and existing customers, identify new opportunities, and follow up on leads assigned to you.

The role supports the Sales Executives to grow revenue, manage the sales pipeline, and meet budget standards set by the commercial team. We value an entrepreneurial mindset, strong negotiation and communication skills, and the ability to work in a fast-paced team.

Qualifications

• 2-3 years B2B sales experience within the shipping and supply chain industry.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Support Sales Executives’ portfolios by managing day-to quoting, service escalations, providing intel, and overall commercial support.
• Understand the complete commercial opportunities and handle all commercial requests to support and drive growth for MSC Canada.
• Provide outstanding customer service to clients over the phone or by email in a timely manner.
• Monitor sales targets and KPIs; report on opportunities from weekly sales calls in our CRM.
• Attend required business functions and online meetings to represent the commercial team of MSC Canada.

Tools

CRM systems

MS Office

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description:

Position Summary:

The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads that are assigned to them. The Incumbent will monitor industry trends to identify markets and to develop plans to expand revenue and volume. Inside Sales Executives are expected to increase volumes monthly by supporting the activities of the Sales Executives to meet budget standards established by the commercial team. We're searching for highly motivated individuals with a proven track record in Sales, who is comfortable with both ‘hunter’ and ‘farmer’ mentalities, and has an entrepreneurial mindset with a strong capacity to qualify, build and manage the sales pipeline.

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

• Support Sales Executives’ portfolios by managing day to quoting, service escalations, providing intel, and overall commercial support.
• Understand the complete commercial opportunities and handle all commercial requests to support and drive growth or MSC Canada.
• Provide all necessary service requirements deemed needed by the portfolios and continue to be a key contact to ensuring all requirements are met within the organization by reporting and ensuring KPI metrics are met.
• Provide outstanding customer service to clients over the phone or by email in a timely manner. (i.e.: follow-ups, updates, and announcements).
• Understand and always identify the business currently moving and historically moving with the portfolio accounts.
• Complete mandated sales call KPI’s on a weekly basis.
• Report on opportunities and discussions from weekly sales calls within our CRM system.
• Monitor sales targets to be achieved (weekly, monthly, annually).
• Participate in online meetings with customers.
• Attend required business functions, during and after business hours, to represent the commercial team of MSC Canada and further build our market presence within Canada.
• Additional responsibilities may be added or modified to meet changing business requirements.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Enthusiastic and energetic individual with an entrepreneurial attitude, fearlessness when it comes to hunting new business.
• Enjoys a fast-paced collaborative environment.
• Proven ability to take initiative and set priorities and demonstrates a high sense of urgency as well as an ability to work independently.
• Prompt and consistent in initiating or following up on client requests/issues; approach problems logically and with demonstrated good judgment.
• Demonstrates well-developed negotiation and interpersonal skills: comfortable with a variety of people at all organizational levels.
• Strong organizational skills and the ability to multi-task: able to manage the workload and their time effectively, attaining specified targets, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on.
• Strong verbal and written communication skills is adept at growing and maintaining productive business relationships; communicates in a clear, professional manner; consistently courteous and respectful with a highly developed sense of integrity and understanding of their role.
• 2-3 years B2B sales experience within the shipping and supply chain industry.
• Proficiency in Microsoft Office, CRM systems.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Qualifications and Experience:

Application Eligibility

This position is open to external candidates. MSC employeeswho are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have jobopportunities for everyone.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

To discover more about MSC values click here.