Executive Director of IT Operations & Reliability - MNIT Executive Manager

Minnesota Direct Care and Treatment; Saint-Paul; On-site; CAD 185,000 - 264,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Minnesota IT Services in Minnesota is seeking an Executive Director of IT Operations & Reliability to provide strategic and operational leadership for a broad portfolio of enterprise technology capabilities. You will guide reliability, automation, and customer experience improvements across the organization.

The role requires senior leadership collaboration, budget stewardship, and the ability to translate business priorities into operational plans with measurable outcomes.

Qualifications

• Minimum ten years of IT leadership experience with strategy development and financial planning.
• Five years of supervisory experience with staff development and performance management.
• Experience leading enterprise IT operations and large service organizations.

Responsibilities

• Lead a portfolio of enterprise technology capabilities to improve reliability and customer experience.
• Establish priorities, measure performance, and manage significant budgets and investments.
• Develop leaders and teams, promote accountability and continuous improvement.
• Collaborate with senior MNIT leaders to align technology strategy with state needs.
• Oversee service delivery across multiple teams including Service Desk and Platform Engineering.

Job description

Executive Director of IT Operations & Reliability

MNIT Executive Manager

Minnesota IT Services

• Telework Eligible: Yes
• Education Verification

• Job ID: 96658
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/01/2026
• Closing Date: 09/21/2026
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Enterprise Service Delivery
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $63.77 - $91.29 / hourly; $133,151 - $190,613 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services Delivery team, which delivers a full suite of IT Infrastructure & Operations services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As the Executive Director of IT Operations & Reliability, you will provide strategic and operational leadership for a diverse portfolio of enterprise technology capabilities that are central to how MNIT delivers, manages, measures, and continuously improves technology services across the State of Minnesota.

The Executive Director leads an organization that includes the Enterprise Service Desk; ServiceNow Product Management and Platform Engineering; Operational Platforms & Automation, including Observability & AIOps; AI Strategy & Enablement; Disaster Recovery and Business Continuity; and Application Portfolio Management.

This position is responsible for bringing these capabilities together to improve the reliability, resilience, efficiency, and customer experience of enterprise technology services. The Executive Director will establish organizational priorities and performance expectations, use data and measurable outcomes to guide decisions, develop leaders and teams, manage significant financial resources and technology investments, and promote a culture of accountability, collaboration, innovation, and continuous improvement.

The Executive Director will work closely with senior leaders throughout MNIT and state government to understand business and technology needs, establish priorities, resolve complex cross‑organizational issues, and ensure operational capabilities continue to evolve with the needs of the State. The position will also help advance the responsible use of automation, artificial intelligence, observability, and other modern operational practices to improve service delivery and operational outcomes.

As a member of MNIT's senior leadership team, the Executive Director will help shape broader technology strategy and investment decisions and will build strong relationships across organizational boundaries to ensure MNIT's operational capabilities work together effectively in support of agencies and the people of Minnesota.

This position requires strong working relationships with other senior MNIT leadership, including Division Directors, Assistant Commissioners, Chief Business Technology Officers (CBTOs), and other enterprise leaders.

This Position Requires An Employee To Work Onsite At 600 N. Robert St, St. Paul, Minnesota At Least 50% [or More Or Less If Space Limitations Remain] Of The Time, With Limited Telework Available. Telework Eligibility Depends On Residence

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here.

• Position requires a minimum of ten (10) years of professional experience in an information technology leadership role with responsibility for customer relationship management, developing and implementing [business and information technology] strategy, and leading, technology operations, projects, and financial planning.

Experience Must Include

• Five (5) years of supervisory or managerial experience, including responsibility for staff selection, orientation, coaching, performance management, and employee development.
• Leading large, complex enterprise IT operations or technology service organizations, including leading managers or senior leaders across multiple technology capabilities or service areas.
• Developing and executing IT strategy and translating organizational or business priorities into operational plans and measurable outcomes.
• Accountability for the delivery, reliability, and continuous improvement of enterprise technology services or other mission‑critical technology capabilities.
• Significant financial management responsibility, including development and management of budgets, technology investments, contracts, vendors, or comparable financial resources.
• Building and maintaining relationships with executive leaders, customers, business partners, and other stakeholders to establish priorities, resolve complex issues, and advance organizational objectives.
• Leading organizational change, service improvement, or technology transformation across multiple teams or functions.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding, including advising executive leadership and translating complex technical, operational, and security information for nontechnical audiences.
• Customer‑focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving, with demonstrated leadership and relationship‑building skills that foster high‑performing teams and exceptional customer experiences.

Preferred Qualifications

• Enterprise IT service management and customer experience practices, including ServiceNow or comparable enterprise service management platforms, service desk operations, and product operating models for enterprise technology services.
• Observability, AIOps, automation, and the responsible use of artificial intelligence to improve technology services, operational reliability, efficiency, or customer outcomes.
• Disaster recovery, business continuity, operational resilience, and enterprise risk management.
• Using operational data, metrics, dashboards, and performance measures to improve service delivery, transparency, accountability, and decision‑making.
• Managing significant technology budgets, service costs, contracts, vendors, procurement, and financial planning.
• Working in public‑sector or similarly complex, highly regulated environments, including experience influencing across organizational boundaries and navigating employee relations or collective bargaining considerations.

Additional Requirements

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in E‑Verify. Minnesota IT Services will not sponsor applicant for work visas, including F‑1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

Contact

If you have questions about this position, contact Mandie Stevenson at [e-mail].

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD‑214 form by the closing date to: [e-mail]

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service‑connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: [e-mail]

Current State Employees

• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation‑leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low‑cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651‑259‑3637 or email [e-mail] and let us know the support you need.