Executive Director — Disability and Community Services

Edenbridge Family Services Inc; Lethbridge; Hybrid; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Starting salary

Health benefits

Job summary

Edenbridge Family Services Inc. in Lethbridge, Alberta, seeks an Executive Director to provide strategic and day-to-day leadership with responsibility for service quality, financial performance and sustainable growth.

You will lead the management team, oversee government-funded contracts and ensure compliance across operations. You will work with Finance, HR, program coordinators and operational staff to align service delivery, staffing and budgets, while maintaining person-centred supports and

Qualifications

• Relevant post-secondary education in business, human services, disability studies, social work, public administration or related field.
• At least 7 years of progressive leadership experience, including 3-5 years in senior management.
• Demonstrated experience in disability services, community services or a closely related sector.
• Strong working knowledge of Alberta's PDD program and/or government-funded service delivery.
• Experience managing budgets, contracts, staffing and operational risk.
• Demonstrated ability to lead managers, improve operations and build effective relationships.
• A commitment to individual rights, choice, inclusion and culturally respectful services.

Responsibilities

• Oversee programs, service locations and daily operations.
• Ensure services reflect individual goals, rights and support needs.
• Maintain staffing, management oversight and service continuity.
• Oversee accreditation, quality improvement, complaints and incident response.
• Ensure operations meet applicable funding agreements, standards, policies and legislative requirements.
• Develop and manage budgets in collaboration with our finance team and ownership.
• Monitor revenue, expenses, cash flow, staffing costs in collaboration with our finance team as well as program performance.
• Review the financial viability of existing services and proposed expansion.
• Meet agreed business objectives while maintaining service quality and contractual commitments.
• Maintain productive relationships with PDD and other funders.
• Lead or oversee contract negotiations, renewals, proposals and reporting.
• Identify new service contracts, community partnerships and opportunities to expand services that the company can staff, fund and deliver effectively?
• Assess demand, funding, workforce capacity and risk before accepting new service commitments.
• Develop growth plans that the company can staff, fund and deliver effectively.
• Lead, coach and hold the management team accountable.
• Strengthen recruitment, retention, training and succession planning in collaboration with our human resources team.
• Address workforce challenges with human resources and operational leaders.
• Build a respectful workplace with clear expectations and consistent follow-through.
• Oversee safeguarding, emergency preparedness and business continuity.
• Work collaboratively with Finance, Human Resources, program coordinators and other departments to meet compliance and accreditation requirements, protect confidential information and maintain accurate, secure records.
• Provide ownership with timely reports on finances, operations, service outcomes and significant risks.

Skills

Executive leadership

Budget management

Contract negotiations

Staff development

Strategic planning

Stakeholder relations

Risk management

Governance

Education

Post-secondary degree in business or related field

Job description

Edenbridge Family Services Inc.| Lethbridge, Alberta Full-time, permanent | Starting Salary: $90,000 Reports to: Owner/CEO

About us

Edenbridge is a privately owned provider of disability and community services in Alberta. We provide comprehensive care and community-focused supports tailored to individual needs, including: supported living, group homes, community access, respite, community treatment order and other services that help individuals pursue their goals, exercise choice and participate in their communities.

We are seeking an Executive Director who brings strong business experience, effective people leadership and a thorough understanding of Alberta's Persons with Developmental Disabilities (PDD) program.

The opportunity

Reporting to our Owner and CEO, the Executive Director provides strategic and day-to-day leadership for the company, with responsibility for service quality, financial performance and sustainable growth.

You will lead the management team and work closely with Finance, Human Resources, program coordinators and operational teams to align service delivery, staffing and budgets. You will oversee government-funded services and contracts, ensuring the company delivers safe, reliable, person-centred supports and meets compliance and accreditation requirements.

You will balance service commitments with staffing capacity and financial resources while building trusted relationships with individuals receiving services, families, guardians, government representatives and community partners.

Key responsibilities

Operational leadership and service quality

• Oversee programs, service locations and daily operations.
• Ensure services reflect individual goals, preferences, rights and support needs.
• Maintain appropriate staffing, management oversight and service continuity.
• Oversee accreditation, quality improvement, complaints and incident response.
• Ensure operations meet applicable funding agreements, standards, policies and legislative requirements.

Financial and business performance

• Develop and manage budgets in collaboration with our finance team and ownership.
• Monitor revenue, expenses, cash flow, staffing costs in collaboration with our finance team as well as program performance.
• Review the financial viability of existing services and proposed expansion.
• Meet agreed business objectives while maintaining service quality and contractual commitments.

Government contracts and growth

• Maintain productive relationships with PDD and other relevant funders.
• Lead or oversee contract negotiations, renewals, proposals and reporting.
• Identify new service contracts, community partnerships and opportunities to expand services that the company can staff, fund and deliver effectively
• Assess demand, funding, workforce capacity and risk before accepting new service commitments.
• Develop growth plans that the company can staff, fund and deliver effectively.

People leadership

• Lead, coach and hold the management team accountable.
• Strengthen recruitment, retention, training and succession planning in collaboration with our human resources team.
• Address workforce challenges with human resources and operational leaders.
• Build a respectful workplace with clear expectations and consistent follow-through.

Risk management and accountability

• Oversee safeguarding, emergency preparedness and business continuity.
• Work collaboratively with Finance, Human Resources, program coordinators and other departments to meet compliance and accreditation requirements, protect confidential information and maintain accurate, secure records.
• Provide ownership with timely reports on finances, operations, service outcomes and significant risks.

Qualifications

Required

• Relevant post-secondary education in business, human services, disability studies, social work, public administration or a related field. Equivalent combinations of education and experience will be considered.
• At least 7 years of progressive leadership experience, including 3 - 5 years in senior management.
• Demonstrated experience in disability services, community services or a closely related sector.
• Strong working knowledge of Alberta's PDD program and/or government-funded service delivery.
• Experience managing budgets, contracts, staffing and operational risk.
• Demonstrated ability to lead managers, improve operations and build effective relationships.
• A commitment to individual rights, choice, inclusion and culturally respectful services.

Assets

• Leadership experience with a privately owned service provider.
• Experience with PDD contract negotiations, procurement and service expansion.
• Knowledge of FSCD, child and family services, AISH/ADAP, housing, health and employment supports.
• Experience with disability-service accreditation and complex support needs.
• Experience overseeing multiple locations or services operating around the clock.

Compensation and working conditions

We offer:

• Starting Salary of $90,000
• Health and dental benefits

The position is based in Lethbridge, Alberta, with onsite/hybrid arrangements. Travel within the region of Southern Alberta, occasional evening or weekend work, and executive on-call responsibilities are required as needed.

Employment is subject to satisfactory role-related screening.

We welcome applicants from diverse backgrounds. Accommodations are available throughout the recruitment process by contacting [e-mail].