Executive Director

Activecareservices; Kamloops; On-site; CAD 140,000 - 155,000; Full time

Job summary

Join a progressive organization dedicated to providing innovative support services for youth and adults in a home-like environment. This role involves leading a committed team, ensuring compliance with regulations, and fostering collaboration with community partners. As the Executive Director of Service Delivery, you will drive strategic initiatives, enhance service quality, and mentor senior leaders to deliver exceptional programs. If you are passionate about making a difference and have a strong background in social services leadership, this position offers an exciting opportunity to influence positive change in the community.

Qualifications

• 5+ years of experience in a senior leadership role in social services.
• University degree in Social Services or equivalent, Master's preferred.

Responsibilities

• Manage operations of ACYAS programs in line with mission and standards.
• Develop and implement communication plans for internal and external messaging.

Skills

Leadership

Communication Skills

Crisis Management

Organizational Planning

Data Analysis

Education

University Degree in Social Services

Master's Degree (preferred)

Job description

• Pay or shift range: $140,000 CAD to $155,000 CAD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid class 5 British Columbia driver's license is a requirement of employment for this position.

Position Overview

Reporting to the Chief Operating Officer (COO), the Executive Director (ED) of Service Delivery will be responsible for the management and operations of ACYAS programs in accordance with its Mission, Values, Vision, Strategic Plan, and operating standards. The ED will develop collaborative and strong relationships with internal and external stakeholders and manage organizational change by taking responsibility for the organization’s program performance. In collaboration with ACYAS’s executive team, the ED will provide direct oversight to the development and implementation of ACYAS’s strategic plan, in addition developing and implementing innovative ideas to continuously improve internal operations and programming.

Primary Responsibilities

• Promotes ACYAS’s visibility through participation and membership in community forums, social organizations, and activities that align with the organization’s mission and vision.

• Develops and implements a communication plan that provides a clear and concise message of the organization’s mission, both internally and externally.

• Collaborates effectively with partner agencies to maximize resource utilization, ensure services are rendered effectively, and identify opportunities for growth/additional community impact.

• Ensures compliance in operations, programs, regulatory bodies, and services with all relevant legislation, laws, and regulations.

• Designs, reviews, maintains, and supports implements of operational policies and guidelines for ACYAS programs.

• Ensures service delivery excellence and organizational stability through the development and implementation of standards (CARF).

• Mentors and coaches’ senior leadership to deliver high-quality, innovative, and responsive programs and services for employees and persons served, while developing leaders capable of responding to current and future growth.

• Creates, facilitates, and supports a high performing culture aligned with ACYAS’s core values.

• Promotes a culture of trust, transparency, and collaboration at all levels of the organization.

• Ensures effective decision-making processes are implemented to achieve short- and long-term strategic goals.

• Fosters collaboration and innovative thinking across the organization.

• Ensures ACYAS hiring, development, and performance-management processes are grounded in organizational values, while demonstrating a consistent commitment to representing and reflecting the communities it serves.

• Uses data to make informed organizational decisions, guide strategic change, improve service quality, and increase the organization community profile.

• Monitors emerging needs and trends among key stakeholders such as persons-served, employees, the local community, and Provincial and Federal funders.

• Builds ACYAS’s capacity to leverage program outcomes and experiences to influence policy and support systemic change.

Required Qualifications

•University Degree in Social Services or equivalent. (Masters is preferred)

•Minimum of five (5) years’ experience in a senior leadership role ideally within the social services sector.

•Or an equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities

•Working knowledge of federal and provincial funding programs and reporting requirements.

•Ability to maintain order within an environment of changing priorities, practice sound crisis management, accept responsibility and achieve results through self-motivation and the promotion of teamwork.

•Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders.

•Demonstrated experience creating and managing high-performing executive teams.

•Experience with organizational planning, organizational structure, budgeting, change management, and performance measurement and outcomes.

•Demonstrated ability to analyze and compile complex data to make informed decision at an organizational level based on sectorial and political trends.

•Must be sensitive to and respectful of cultural differences, differences in socio-economic status and lifestyle diversity.

The job description has been updated and amended with the approval of the employee and Human Resources Director.