EverPro - Senior Product Manager

EverCommerce; Canada; On-site; CAD 120,000 - 160,000; Full time

Job summary

EverCommerce is seeking a Senior Product Manager to lead the Lifecycle Growth squad for Invoice Simple. You will own the post-purchase onboarding journey and drive activation, adoption and retention across iOS, Android and web.

You will prototype ideas with AI tools, run experiments weekly, and partner closely with Lifecycle Marketing, Payments and Customer Experience to turn data into delightful customer experiences. This is a builder's role reporting to the Head of Product, Invoice Simple.

Qualifications

• 8+ years in product management including growth/retention ownership.
• Hands-on use of AI-assisted prototyping or coding tools.
• Demonstrated track record of activation, engagement, retention or reduction of churn.

Responsibilities

• Own the post-purchase onboarding journey across iOS, Android and web.
• Find moments that predict long-term success and design experiences to reach them faster.
• Help customers build Invoice Simple into how they run their business every week.
• Drive adoption of high-value features like payments, recurring invoices and reminders.
• Own retention and churn across the subscription lifecycle.
• Understand why customers leave and reduce involuntary churn.
• Prototype ideas with AI tools and test with customers.
• Build a disciplined experimentation program across product and lifecycle touchpoints.
• Define metrics, design tests, read results honestly and scale what works.
• Set direction for engineers, designers and analysts.
• Partner with Lifecycle Marketing, Payments and Customer Experience.

Skills

Lifecycle growth

Activation

Retention

AI-assisted prototyping

Experimentation

Product management

Cross-functional collaboration

Tools

AI tools

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce .com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: EverPro, a business within EverCommerce , provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades-including field service, remodeling and roofing, landscaping, and pest and lawn-so service professionals can manage operations, engage customers, and drive long-term growth. Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses. Winning a customer is only the start. The real work begins the moment someone subscribes: sending their first invoice, getting paid, and making Invoice Simple part of how they run their business every week.

As Senior Product Manager for our new Lifecycle Growth squad, you'll own the customer journey after purchase. Your mission is to help new subscribers get value fast, build lasting habits and stay with us longer, turning activation and retention into a growth engine for Invoice Simple. You'll lead a squad of engineers, design and data, and partner closely with Lifecycle Marketing, Payments and Customer Experience. This is a builder's role, and a chance to shape a brand-new squad from day one. We want a hands-on, AI-native product manager who prototypes ideas, runs their own analysis and ships experiments every week. You'll report to the Head of Product, Invoice Simple.

What You’ll Own in Your First Year

A Lifecycle Growth squad up and running, with a clear strategy, roadmap and experimentation rhythm. Faster time to first value: more new subscribers sending an invoice and getting paid in their first days. Measurable gains in early retention and lower subscription churn, both voluntary and involuntary. More customers adopting the features that keep them, especially payments. A reactivation and win-back program that brings lapsed customers back. Personalized, AI-driven onboarding and nudges that adapt to each customer’s business

Responsibilities:

• Own the post-purchase onboarding journey across iOS, Android and web.
• Find the moments that predict long-term success, like the first invoice sent or the first payment received, and design experiences that get every new customer there faster.
• Help customers build Invoice Simple into how they run their business every week.
• Drive adoption of high-value features like payments, recurring invoices and reminders, so the product becomes more useful the more customers rely on it.
• Own retention and churn across the subscription lifecycle.
• Understand why customers leave, reduce involuntary churn from failed renewals, improve plan and billing experiences across the app stores and web, and win back customers who have lapsed.
• Use AI and customer data to tailor onboarding, in-app guidance and messages to each customer’s industry, behaviour and goals.
• Prototype ideas yourself with AI tools and put them in front of customers in days, not months.
• Build a disciplined experimentation program across product and lifecycle touchpoints.
• Define the metrics, design rigorous tests, read results honestly and scale what works.
• Set clear direction for your engineers, designer and analyst.
• Partner with Lifecycle Marketing on in-app and email journeys, with Payments on adoption, and with Customer Experience to turn customer signals into product fixes.
• Make trade-offs, commit to dates and deliver.

Skills and experience needed for success in this role:

• 8+ years in product management, including 2+ years owning growth, activation, retention or lifecycle outcomes.
• Recent, hands-on use of AI-assisted prototyping or coding tools.
• Be ready to demonstrate something you personally built.
• A track record of measurable gains in activation, engagement, retention or churn for consumer, SMB or self-serve subscription products.
• Strong experimentation skills: sizing opportunities, desi