EverPro - Senior Product Manager, Platform (Remote CAN)

Zenvoice Software Inc.; Canada; Remote; CAD 155,000 - 175,000; Full time

Benefits offered by this job

Remote work within Canada

Wellness stipend

3 weeks vacation + floating holidays

Professional development budget

Employee stock purchase program

RRSP with company match

Job summary

EverCommerce, a leading service commerce platform, seeks a senior software leader to define vision and roadmap for shared systems. You will own subscription management, email deliverability, data orchestration, platform reliability, and AI-enabled development across iOS, Android, web, and APIs.

You’ll partner with engineering leaders and cross-functional squads to deliver secure, scalable solutions from planning to release.

Qualifications

• Define the vision and roadmap for shared systems.
• Prioritize with the same rigor as any customer-facing team.
• Turn platform and technical-debt work into clear trade-offs for leaders.

Responsibilities

• Define the vision and roadmap for our shared systems, treating the squads, marketers and analysts who rely on them as your customers.
• Prioritize with the same rigor as any customer-facing team.
• Turn platform and technical-debt work into clear trade-offs leaders can decide on, sized by their impact on customers, capacity and revenue.
• Own subscription management across the AppStore,GooglePlay and web, including plans, billing, entitlements and the tools Growth uses to test pricing.
• Own email deliverability so every invoice and receipt reaches the inbox.
• Own event collection, data orchestration and our customer data platform, so Data, Growth and Lifecycle Marketing work from clean, consistent, privacy-safe customer data.
• Own platform reliability and security, measured by uptime, crash rates, app speed and release health.
• Own versioning across iOS, Android, web and APIs, including support for older app versions.
• Prevent problems, not just respond to them.
• Modernize our development lifecycle: bring AI into coding, testing, code review and release, improve CI/CD and developer experience, and measure the gains in cycle time and quality.
• Define the shared capabilities AI needs, such as clean business context, secure data access and safe ways to act for customers, so every squad can build trusted AI experiences.
• Partner with your engineering lead and a squad of software, DevOps and data engineers.
• Coordinate with other squads and shared EverPro platform teams, prototype with AI yourself, and deliver on your commitments.

Skills

Vision & roadmap

Prioritization

Trade-off analysis

Subscription management

Email deliverability

Data orchestration

Platform reliability

Security

Versioning

AI in development

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth. Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

Responsibilities:

• Define the vision and roadmap for our shared systems, treating the squads, marketers and analysts who rely on them as your customers.
• Prioritize with the same rigor as any customer-facing team.
• Turn platform and technical-debt work into clear trade-offs leaders can decide on, sized by their impact on customers, capacity and revenue.
• Own subscription management across the AppStore,GooglePlay and web, including plans, billing, entitlements and the tools Growth uses to test pricing.
• Own email deliverability so every invoice and receipt reaches the inbox.
• Own event collection, data orchestration and our customer data platform, so Data, Growth and Lifecycle Marketing work from clean, consistent, privacy-safe customer data.
• Own platform reliability and security, measured by uptime, crash rates, app speed and release health.
• Own versioning across iOS, Android, web and APIs, including support for older app versions.
• Prevent problems, not just respond to them.
• Modernize our development lifecycle: bring AI into coding, testing, code review and release, improve CI/CD and developer experience, and measure the gains in cycle time and quality.
• Define the shared capabilities AI needs, such as clean business context, secure data access and safe ways to act for customers, so every squad can build trusted AI experiences.
• Partner with your engineering lead and a squad of software, DevOps and data engineers.
• Coordinate with other squads and shared EverPro platform teams, prototype with AI yourself, and deliver on your commitments.

Skills and experience needed for success in this role:

• Define the vision and roadmap for our shared systems, treating the squads, marketers and analysts who rely on them as your customers.
• Prioritize with the same rigor as any customer-facing team.
• Turn platform and technical-debt work into clear trade-offs leaders can decide on, sized by their impact on customers, capacity and revenue.
• Own subscription management across the AppStore,GooglePlay and web, including plans, billing, entitlements and the tools Growth uses to test pricing.
• Own email deliverability so every invoice and receipt reaches the inbox.
• Own event collection, data orchestration and our customer data platform, so Data, Growth and Lifecycle Marketing work from clean, consistent, privacy-safe customer data.
• Own platform reliability and security, measured by uptime, crash rates, app speed and release health.
• Own versioning across iOS, Android, web and APIs, including support for older app versions.
• Prevent problems, not just respond to them.
• Modernize our development lifecycle: bring AI into coding, testing, code review and release, improve CI/CD and developer experience, and measure the gains in cycle time and quality.
• Define the shared capabilities AI needs, such as clean business context, secure data access and safe ways to act for customers, so every squad can build trusted AI experiences.
• Partner with your engineering lead and a squad of software, DevOps and data engineers.
• Coordinate with other squads and shared EverPro platform teams, prototype with AI yourself, and deliver on your commitments.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
• Continued investment in your professional development
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match

Compensation:

The target base compensation for this position is $155,000 to $175,000 CAD. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work. EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.