Events Manager

Marriott Hotels Resorts; Toronto; On-site; CAD 68,000 - 85,000; Full time

Job summary

A leading hotel chain seeks an Event Manager to ensure the seamless execution of events, manage logistics, and enhance customer satisfaction. The ideal candidate will have experience in hospitality and event management, with a strong focus on maximizing revenue opportunities and providing exceptional customer service. Join a dynamic team at this vibrant location in Toronto!

Qualifications

• 1-2 years of experience in event management.
• Experience in hospitality is highly valued.
• Ability to maximize revenue opportunities.

Responsibilities

• Coordinate all event documentation and logistics.
• Ensure exceptional customer service throughout the event process.
• Lead and facilitate event meetings for assigned groups.

Skills

Organizational skills

Hospitality Experience

Event Planning

Leadership Experience

Negotiation

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout preevent event and postevent phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 2 years of experience) in the event management or related professional area.

2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy.

Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.

Adheres to all standards policies and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to largesized assigned groups.

Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions.

Uses his / her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (preevent event postevent).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his / her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer postevent.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and / or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre and postevent meetings as required to review / communicate group needs and feedback.

Leads formal preevent and postevent meetings for average to largesized assigned groups.

Facilitates various meetings as he / she perceives necessary (Banquet Event Order meeting block review etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Upsells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his / her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and / or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his / her experience to improve service performance according to his / her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his / her group.

Performs other duties as assigned to meet business needs.

The salary range for this position is $68000 to $85000 annually.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants : Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please callor email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience :

Manager

Key Skills

Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation

Employment Type : Full-Time

Department / Functional Area : Event Management

Experience : years

Vacancy : 1

Yearly Salary Salary : 68000 - 85000

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