Events and experience specialist

Compass Group Canada; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading service provider in Montreal is seeking a Guest Experience Ambassador to create a welcoming atmosphere for clients and staff. Responsibilities include supporting visitors, managing guest communications, and ensuring workspace efficiency. Ideal candidates will have a hospitality background, front of house experience, and excellent communication skills. This position promotes a diverse workforce and offers an inclusive environment.

Qualifications

• Two to three years’ experience in front of house operations at a corporate office.
• Ability to set priorities, manage multiple tasks and meet frequent deadlines.
• Strong business acumen & professionalism.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, escort all VIP guests.
• Ensure daily optimal workspace occupancy.

Skills

Customer support

Verbal communication

Team collaboration

Multitasking

Problem solving

Education

Hospitality degree or equivalent experience

Tools

Office technology

Job description

Why work with Eurest Dining?

We are a member of Compass Group Canada, the leading food and support services company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times.

Now, if you were to come on board as our Guest Experience Ambassador, we’d ask you to do the following for us:

• Provide high-level internal and external customer support
• Greet employees and visitors, escort all VIP guests
• Ensure daily optimal workspace occupancy
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process
• Weekly and daily communication with Experience Team
• Operate telecommunication systems and manage incoming calls
• Restock supplies daily throughout the reception and storage room
• Provide general travel support
• Work closely with facilities, local technology, and other workplace departments
• Carry out instructions for security, fire, health and safety guidelines
• Interface with vendors
• Conduct opening and closing walkthroughs when business requires
• Full understanding of security procedures

Think you have what it takes to be our Guest Experience Ambassador?

• Hospitality degree or experience in a luxury hospitality environment is preferred.
• Two to three years’ experience in front of house operations at a corporate office.
• Solid written and verbal communication skills, analytically inclined and a team player.
• Ability to set priorities, manage multiple tasks and meet frequent deadlines.
• Strong business acumen & professionalism.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.