Event Supervisor, Full Time

Accor Hotels; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join Fairmont Waterfront as an Event Supervisor, where you will ensure exceptional service for memorable events. Located on Vancouver's beautiful waterfront, this role involves leading teams, maintaining high standards, and providing outstanding guest service in a luxury setting.

Benefits

Discounted rates at over 5,500 Accor hotels worldwide

Food & beverage discounts

Transit reimbursement for TransLink monthly passes

Comprehensive benefits, including medical, dental, and vision coverage

Exclusive experiences through Be Our Guest Program

Qualifications

• Minimum two years of event leadership or serving experience in a luxury event/conference operation.
• Completion of Level 1 or 2 First Aid course is an asset.
• Flexible with working hours and full-time availability.

Responsibilities

• Supervise floor activity and maintain strong communication with Event Managers.
• Oversee Event Food & Beverage functions and assist with office duties.
• Maintain high professionalism and enforce Fairmont’s Service Promises.

Skills

Leadership

Communication

Organizational Skills

Education

Post-secondary degree in hospitality or food and beverage management

Tools

Microsoft Office

Sales & Catering Opera

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering women in leadership - more than 50% of leadership team, including executive level, are women
• Celebrating diversity - our team represents over 60 countries, fostering an inclusive and global community
• Strong culture of belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks - enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement for TransLink monthly passes, subsidized meals during your shift through our colleague dining program
• Comprehensive benefits - through our Benefit Plan including medical, dental, and vision coverage, pension plan, and more!
• Dining discounts - get 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive experiences - one free stay through our Be Our Guest Program
• Full rate of pay of $25.82/hour following 90 days of service

*Full-time and part-time colleagues eligible

Job Description

Summary of Responsibilities:
Engaging service, delicious cuisine, and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.

• Maintain, enforce, and enhance the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual, acting as a role model for exceptional performance
• Maintain a high level of professionalism in all aspects of job performance, assuming a positive, helpful, and supportive attitude towards every guest and colleague
• Supervise floor activity, lead by example
• Maintain strong communication with Event Managers and other hotel departments
• Adopt and promote all company health, safety, and sustainability policies to ensure a safe work environment
• Meet and exceed targets for Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity, and colleague engagement
• Conduct performance management, including colleague reviews
• Oversee and assist with Event Food & Beverage functions, providing direction and training to service staff
• Create liaison between kitchen leaders/colleagues, event colleagues, and function convenors
• Monitor event porters and servers to ensure work is completed as required and specified on contracts
• Assist event managers with office duties such as billing, scheduling, and staff assignments
• Ensure all event equipment is maintained in perfect working condition
• Perform server, porter, bartending, and cashier duties as required
• Open or close the banquet floor as needed
• Perform other duties as assigned

Qualifications

• Post-secondary degree in hospitality or food and beverage management is an asset
• Minimum two years of event leadership or serving experience in a luxury event/conference operation comparable to Fairmont Waterfront
• Strong leadership qualities and excellent communication skills
• Ability to delegate tasks and motivate colleagues
• Completion of Level 1 or 2 First Aid course is an asset
• Highly organized, able to handle multiple tasks in a dynamic environment
• Effective at handling concerns, anticipating and problem-solving as needed
• Working knowledge of Microsoft Office and Sales & Catering Opera
• Able to lift/move heavy objects
• Flexible with working hours and shifts, full-time availability

Additional Information

Canadian work authorization required.

Our commitment to diversity & inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor?
We are more than a worldwide leader. We support your growth and learning, helping work bring purpose to your life. Join us to explore limitless possibilities in hospitality. Discover your story at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS