Event Success Coordinator — SaaS Onboarding

PheedLoop Events; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Office near TTC subway

Team lunches and outings

Growth opportunities

Job summary

PheedLoop is hiring an Account Coordinator for our Toronto office. You will work at the intersection of Customer Support, Account Management, and Sales, onboarding customers to the platform and ensuring events run smoothly.

You will build strong client relationships, troubleshoot technical issues, and identify opportunities to expand product usage. This is a fast-paced role requiring excellent English communication and a proactive attitude.

Qualifications

• Bachelor’s degree required.
• Strong written and verbal English communication.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Onboard customers to the PheedLoop platform and ensure events are set up for success.
• Build strong client relationships and act as a trusted advisor.
• Provide frontline support via email and phone and troubleshoot technical issues.
• Collaborate with Sales and Product teams to improve the customer experience.
• Occasional evening or weekend support during major events as needed.

Skills

Bachelor’s degree

English communication

Customer success

Event industry

French (optional)

Education

Bachelor’s degree

Job description

PheedLoop is hiring an Account Coordinator for our Toronto office. You will work at the intersection of Customer Support, Account Management, and Sales, onboarding customers to the platform and ensuring events run smoothly.

You will build strong client relationships, troubleshoot technical issues, and identify opportunities to expand product usage. This is a fast-paced role requiring excellent English communication and a proactive attitude.