Event Security | Part-Time | Tribute Communities Centre

Oak View Group; Oshawa; On-site; CAD 27,552 - 31,684; Full time

Job summary

Oak View Group is seeking an Event Security professional for the Tribute Communities Centre in Durham Region (Oshawa). The role focuses on safety, professionalism, and guest service for all arena events, with duties including crowd oversight, ticket verification, and incident reporting.

Qualified candidates hold an Ontario Security License and SmartServe, plus First Aid/CPR. Flexibility for nights, weekends, and holidays is required; adherence to union guidelines applies.

Qualifications

• Must possess a valid Ontario Security License as defined by the Private Security and Investigative Services Act.
• Possess valid SmartServe Certification.
• Must have Standard First Aid and CPR Certification.
• Able to work flexible and sometimes demanding schedules (including nights, weekends and holidays).
• Excellent customer service, client relations, interpersonal and communication skills.
• Strong attention to detail.

Responsibilities

• Respond to all security needs and call for services; secure areas of facility for escalated emergency response, if necessary.
• Provide excellent customer service to all patrons and employees.
• Greet all fans in a welcoming and friendly manner.
• Conduct regular inspections of all patrol and fixed post assignments.
• Write reports, ensuring accuracy of reported data and proper report presentation.
• Maintain secure environment throughout Tribute Communities Centre at all times.
• Inform fans of seat locations and provide assistance where needed.
• Retrieve and verify fans’ tickets, as required.
• Direct fans with special needs/requests to Fan Services.
• Support all departments with security or fan-related escalations as required.
• Restrict access to parking lot as directed recognizing authorized passes and utilizing parking lists.

Education

Ontario Security License

SmartServe Certification

First Aid & CPR Certification

Flexible / nights weekends holidays

Customer service excellence

Attention to detail

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

This Event Security position is committed to providing World Class Service for the Tribute Communities Centre arena events. The Event Security position is responsible for ensuring the safety and security for all events. The security team is a provider of direct service to our guests and must always exhibit a professional and courteous demeanor. The role pays an hourly rate of $20.60 - $22.66 CAD (per CBA).

Benefits As Per The Union Agreement

This position will remain open until October 23, 2026.

About The Venue

The Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League and hosts a myriad of events, including concerts, circuses, ice skating, and family shows.

Responsibilities

• Respond to all security needs and call for services; secure areas of facility for escalated emergency response, if necessary
• Provide excellent customer service to all patrons and employees
• Greet all Fans in a welcoming and friendly manner
• Conduct regular inspections of all patrol and fixed post assignments
• Write reports, ensuring accuracy of reported data and proper report presentation
• Maintain secure environment throughout Tribute Communities Centre at all times
• Act as ambassador for OVG
• Inform Fans of seat locations and provide assistance where needed
• Retrieve and verify Fans’ tickets, as required
• Direct Fans with special needs/requests to Fan Services
• Support all departments with security or fan-related escalations as required
• Restrict access to parking lot as directed recognizing authorized passes and utilizing parking lists
• Move and carry parking barriers
• Adhere to all OVG service standards and policies, including Health and Safety
• Work in compliance with the provisions of the Occupational health and Safety Act
• Work with enthusiasm and professionalism at all times
• Perform any additional tasks as assigned

Qualifications

• Must possess a valid Ontario Security License, as defined by the Private Security and Investigative Services Act
• Possess valid SmartServe Certification
• Able to work flexible and sometimes demanding schedules (including: nights, weekends and holidays)
• Excellent customer service, client relations, interpersonal and communication skills
• Experience in an event-related security role is an asset
• Must have strong attention to detail
• Must be able to perform all essential duties/requirements associated with this job
• Strong knowledge of Alcohol Control Policies in the event-driven industry is an asset
• Knowledge of Event Services and affiliated roles & responsibilities
• Must possess valid Standard First Aid and CPR Certification

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.