Event Sales Coordinator - Halifax

Encore Canada; Halifax; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated individual for an entry-level sales position. This role involves directly selling smaller events and maximizing revenue while ensuring client satisfaction through effective communication and support. You will utilize advanced tools to manage customer requests and maintain accurate records in the CRM system. This is a fantastic opportunity to grow within a dynamic environment that values service excellence and teamwork. If you are passionate about events and customer service, this position could be your next career step!

Qualifications

• 1+ years of sales/event experience preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Directly sell smaller events and maximize revenue.
• Attend client meetings and respond to customer inquiries.

Skills

Sales Experience

Communication Skills

Technical Aptitude

Customer Service

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Microsoft Office Suite

Job description

3 weeks ago Be among the first 25 applicants

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
• Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.
  
  

Key Job Responsibilities

Sales Support and Coordination

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
• Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.
  
  

Job Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
• Prior technology, sales, hospitality or event planning experience a plus
• Technical aptitude and proficiency with computer software and programs
• Strong written and verbal communication skills
  
  

Competency Group

Deliver World Class Service

• Hospitality
• Ownership
  
  

Do The Right Thing

• Instills Trust
• Safety Conscious
  
  

Drive Results

• Action Oriented
  
  

See The Big Picture

• Tech Savvy
  
  

Value People

• Communicates Effectively
  
  

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Events Services

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