Event Sales Coordinator -Fairmont Palliser

Encore Canada; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Encore Canada is seeking a Sales Coordinator to support the Event Technology team by selling equipment and services for events of all sizes, with a focus on sub-$5K revenues. You will complete sales orders and provide administration, billing, and customer follow-up support.

Reporting to the Sales Director, you will use Encore tools to respond quickly to requests and maintain accurate CRM data, collaborating with venue leadership for smooth execution.

Qualifications

• Minimum of a High School diploma; BS/BA preferred or 1+ years of sales/event experience.
• Prior technology, sales, hospitality or event planning experience is a plus.
• Strong written and verbal communication skills are required.

Responsibilities

• Directly sell smaller events and manage BEO bookings, exhibitors and ICW events as directed.
• Aim to maximize revenue while following profit guidelines for all assigned business.
• Attend client meetings and respond to questions and concerns to meet client needs.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to guidelines.
• Handle customer requests via phone, chat, email and other channels and ensure smooth handoffs.
• Follow up with clients through final billing and post-event service evaluations.

Skills

Sales experience

Event planning

Communication skills

Technical aptitude

Education

High School diploma

BS/BA preferred

Job description

Position Overview

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology.

Key Job Responsibilities

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
• Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
• Prior technology, sales, hospitality or event planning experience a plus
• Technical aptitude and proficiency with computer software and programs
• Strong written and verbal communication skills

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.