Event Operations Coordinator

MNP Executive Search & Professional Recruitment; Markham; On-site; CAD 42,000 - 64,000; Full time

Job summary

Moto Canada is seeking a bilingual Event Operations Coordinator to join our Events team. Reporting to the Director of Events, you will plan and deliver Canada's premier Motorcycle and Powersports Shows, coordinating with exhibitors, sponsors, venues and contractors to ensure a seamless experience.

This hands-on role requires fluent written and spoken English and French, outstanding organizational skills, and the ability to stay calm under pressure during show week while traveling to multiple

Qualifications

• Minimum 3 years of experience in event operations, trade shows, conferences or live events.
• Fluency in both English and French (spoken and written) is required.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong customer service and relationship-building skills.
• Experience reading or assisting with event floor plans is a plus.

Responsibilities

• Deliver exceptional customer service while maintaining professionalism with exhibitors, sponsors, manufacturers, contractors, venues and attendees.
• Respond promptly to inquiries by phone, email and other channels.
• Assist with exhibitor onboarding including manuals, forms, deadlines and online exhibitor resources.
• Coordinate exhibitor logistics including move-in, move-out, shipping, material handling and space allocations.
• Assist with the preparation, review and maintenance of event floorplans, exhibitor layouts and space allocations.
• Coordinate event signage, ticketing, credentials, furniture, décor, audiovisual, internet and other operational requirements.
• Work with show contractors to ensure services are delivered accurately and on schedule.
• Coordinate accommodations and travel for staff and partners as required.
• Assist with show office administration, inventory management and event supplies.

Skills

Bilingual comms

Event ops

Org skills

Customer service

Vendor coordination

Fluent EN/FR

Problem solving

MS Office

Tools

MS Excel/Office

Job description

Event Operations Coordinator (Bilingual)

Position Profile

Moto Canada is seeking an experienced Bilingual Event Operations Coordinator to join our Events team. Reporting to the Director of Events, this role plays a critical part in planning and delivering Canada's premier Motorcycle and Powersports Shows.

The successful candidate will support all aspects of event operations from initial planning through on‑site execution, working closely with manufacturers, exhibitors, sponsors, venues, contractors, feature partners and attendees to ensure a seamless event experience.

We are looking for a highly organized, proactive professional who thrives in a fast‑paced environment, enjoys solving problems, and remains calm under pressure. During show week, this individual becomes one of the key operational leaders on‑site, ensuring every detail comes together successfully.

This role requires fluent written and spoken English and French.

Key Responsibilities

• Deliver exceptional customer service while maintaining professionalism, confidentiality and strong working relationships with exhibitors, sponsors, manufacturers, contractors, venues and attendees.
• Respond promptly to exhibitor, sponsor and attendee inquiries by phone, email and other communication channels.
• Assist with exhibitor onboarding including manuals, forms, deadlines and online exhibitor resources.
• Coordinate exhibitor logistics including move‑in, move‑out, shipping, material handling and operational requirements.
• Assist with the preparation, review and maintenance of event floorplans, exhibitor layouts and space allocations.
• Coordinate event signage, ticketing, credentials, furniture, décor, audiovisual, internet, utilities, catering and other operational requirements.
• Work closely with official show contractors to ensure services are delivered accurately and on schedule.
• Coordinate accommodations and travel arrangements for staff, contractors and feature partners when required.
• Assist with show office administration, inventory management and event supplies.
• Recruit, schedule, train and supervise temporary show office staff in each host city.
• Participate in event planning meetings, operational reviews and critical path updates.
• Assist in developing operational procedures and improving event processes year over year.
• Support onsite registration, exhibitor services and show office operations throughout event execution.
• Troubleshoot operational issues quickly while maintaining a high level of customer service.
• Work collaboratively with venue management, security, decorators, labour providers and suppliers throughout the event.
• Maintain accurate event documentation, operational records and post‑event reporting.
• Travel to all Motorcycle and Powersports Shows and assist with event setup, execution and teardown.

What You’ll Bring To The Team

• Minimum 3 years of experience in event operations, trade shows, conferences or live event production.
• Fluency in both English and French (spoken and written) is required.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong customer service and relationship‑building skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Comfortable working with floorplans, exhibitor layouts and operational logistics.
• Experience coordinating vendors, contractors and multiple service providers.
• Strong problem‑solving abilities with a calm, professional approach under pressure.
• Advanced proficiency with Microsoft Office, particularly Excel, Outlook and Word, and the ability to quickly learn event management software, ticketing platforms and CRM systems.
• Ability to work independently while contributing as part of a collaborative team.
• Willingness to travel extensively during show season.
• Flexibility to work evenings, weekends and extended hours during event move‑in, show days and move‑out.
• Ability to lift up to 20 lbs as required during event setup and execution.

Assets

• Experience working in consumer trade shows, exhibitions or large‑scale live events.
• Knowledge of the motorcycle or powersports industry.
• Experience reading or assisting with event floorplans.
• Experience with project coordination or project management.
• Familiarity with ticketing systems, exhibitor management platforms or registration software.