Event Manager | Part-Time | Enercare Centre

Oak View Group; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a dedicated Event Manager to oversee event operations at a premier venue. This part-time role offers the chance to lead a team, ensuring all events run smoothly while providing exceptional customer experiences. You will be responsible for supervising staff, managing communications, and addressing any issues that arise. If you have a passion for event management and thrive in dynamic environments, this opportunity is perfect for you. Join a team that values diversity and commitment to excellence in every event!

Benefits

Pension Matching

Qualifications

• 1-3 years of experience in event management in public assembly settings.
• Strong communication and computer skills.

Responsibilities

• Supervise event staff and ensure smooth operations.
• Coordinate communication between staff and clients.
• Resolve event-related complaints professionally.

Skills

Event Management

Communication Skills

Customer Service

Crowd Management

Problem Solving

Education

Experience in Event Management

Tools

Microsoft Office

Job description

Event Manager | Part-Time | Enercare Centre

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Event Manager | Part-Time | Enercare Centre

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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Event Manager will supervise all event staff; officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.

Benefits for PT roles: Pension matching

This seasonal role will be from May 12 - June 30

This position will pay an hourly rate of $27-$30 CAD

This position will remain open until June 30, 2025.

• Supervise all event days assigned
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility

Knowledge of crowd management and control techniques

Knowledge of customer service practices

Knowledge of principles of supervision, scheduling, and training employees

Demonstrated familiarity with facility use contracts

Knowledge of fire and public safety regulations

Knowledge of A/V equipment and electronic systems in public assembly facilities

Familiarity with terminology used in entertainment/convention/public assembly settings

We’re committed to diversity and equal employment opportunity. We do not discriminate against employees or applicants based on veteran status, race, religion, gender, age, disability, or other protected classes.