Event Manager | Part-Time | Enercare Centre

Oak View Group; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking an Event Manager to oversee event operations and ensure customer satisfaction. In this dynamic role, you will lead a team, coordinate communication, and manage all aspects of event execution. The position requires strong leadership and problem-solving skills, along with the ability to work flexible hours. This is an exciting opportunity to be part of a vibrant team in the live event industry, where your contributions will directly impact the success of memorable experiences for attendees. Join a company that values diversity and inclusivity as it continues to innovate in the world of live entertainment.

Benefits

Pension Matching

Qualifications

• 1-3 years of experience in event management in public assembly facilities.
• Strong communication and computer skills are essential.

Responsibilities

• Supervise event staff and ensure smooth operations during events.
• Plan and evaluate the work of subordinates and maintain customer satisfaction.

Skills

Event Management

Communication Skills

Customer Service

Crowd Management

Problem Solving

Education

Experience in Event Management

Tools

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Event Manager will supervise all event staff; officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.

Benefits for PT roles: Pension matching

This seasonal role will be from May 12 - June 30.

This position will pay an hourly rate of $27-$30 CAD.

This position will remain open until June 30, 2025.

Responsibilities

• Supervise all event days assigned.
• Plan, direct and evaluate the work of subordinates.
• Provide leadership and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Assist with the completion of pre-show event financial estimates.
• Assist with the completion of post-show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise event & security staff.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load in and load out.
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff.
• Make hospitality arrangements as needed.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Other duties and responsibilities as assigned.

Qualifications

• One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications, word processing, and Internet.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Familiarity with terminology used in entertainment/convention/public assembly settings.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.