Event Maitre D' (Event Supervisor) - C Hotel

Carmen's Group; Hamilton; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Flexible scheduling

Great Place to Work Certification (202

Staff discounts

Job summary

Carmens Group in Hamilton, Ontario is seeking an experienced Event Maître D’ to lead the front-of-house team at our events. You’ll welcome guests, coordinate with the kitchen and management, and support your team to deliver attentive, memorable service.

This part-time, permanent role requires Smart Serve, evening and weekend availability, and reliable transportation. You will manage service flow, review menus for allergies, and help create outstanding events at Carmens Group venues.

Qualifications

• Experience in banquets, catering, restaurants, or other busy service settings.
• Valid Smart Serve certification is required.
• Availability to work evenings, weekends, and event-based hours, including closing shifts as late as 1:30am.
• Reliable transportation is required, preferably a valid Driver's License and access to a vehicle.
• A welcoming approach and a commitment to excellent guest service.
• Clear communication and the confidence to lead and support a team.
• The ability to stay calm and make sound decisions during busy events.
• A polished, professional appearance and a reliable, hands-on attitude.

Responsibilities

• Leading the front-of-house team and coordinating service throughout each event
• Preparing the event space and maintaining its presentation and cleanliness
• Greeting guests, anticipating their needs, and resolving concerns professionally
• Reviewing menus and communicating allergies, special meals, and guest preferences to the team
• Monitoring service timing, food presentation, and the flow of the event
• Assisting with food and beverage service, clearing, and other duties as needed
• Adapting to changes during events while keeping the team informed and focused
• Working with the Banquet Manager and sharing feedback to improve future events

Skills

Front-of-house leadership

Guest service excellence

Team coordination

Communication

Calm under pressure

Job description

Position Details:

Job Type

part-time, permanent

Vacancy

This posting is for an existing vacancy (replacement for a currently unfilled position)

Compensation

$20.00 per hour plus gratuities

AI Disclosure

Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

What you will be doing:

As an Event Maître D’ , you’ll lead the service team and help every event run smoothly. You’ll welcome guests, coordinate with the kitchen and management, and support your team in delivering attentive, memorable service.

• Leading the front-of-house team and coordinating service throughout each event
• Preparing the event space and maintaining its presentation and cleanliness
• Greeting guests, anticipating their needs, and resolving concerns professionally
• Reviewing menus and communicating allergies, special meals, and guest preferences to the team
• Monitoring service timing, food presentation, and the flow of the event
• Assisting with food and beverage service, clearing, and other duties as needed
• Adapting to changes during events while keeping the team informed and focused
• Working with the Banquet Manager and sharing feedback to improve future events

This is an opportunity for a confident, hands-on leader who enjoys working with people and takes pride in delivering exceptional events.

What You Bring to the Team

• Experience in banquets, catering, restaurants, or other busy service settings
• Valid Smart Serve certification is required
• Availability to work evenings, weekends, and event-based hours, including closing shifts as late as 1:30am is required
• Reliable transportation is required, preferably a valid Driver's License and access to a vehicle
• A welcoming approach and a commitment to excellent guest service
• Clear communication and the confidence to lead and support a team
• The ability to stay calm and make sound decisions during busy events
• A polished, professional appearance and a reliable, hands-on attitude

Why Work for Carmens Group?

• Flexible scheduling
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.