Event Concierge

Grand Hyatt Nashville; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality company seeks an Event Concierge to support event operations and ensure customer satisfaction. The ideal candidate should possess strong organizational and communication skills, with a Bachelor's degree in a relevant field. This role offers an hourly pay rate of $21, requiring a motivated individual to manage multiple events effectively while interacting with clients and internal teams.

Qualifications

• 2+ years of experience in event coordination or hospitality industry.
• Strong organizational skills with attention to detail.
• Ability to work under pressure and remain calm.

Responsibilities

• Provide event operation support to a team of Events Managers.
• Monitor customer personal and practical needs.
• Track boxes and shipments and deliver meeting planner supplies.

Skills

Organizational Skills

Interpersonal Skills

Customer Service

Problem-Solving

Multitasking

Education

Bachelor's degree in Hospitality Management, Event Planning, Business Administration

Tools

Microsoft Office Suite

Event Management Software

Job description

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Description

The Event Concierge must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This position is responsible for providing event operation support to a team of Events Managers. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, and can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills. The Event Concierge is often the liaison between the hotel and the meeting planner.

Division Grand Hyatt Nashville

Description

The Event Concierge must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This position is responsible for providing event operation support to a team of Events Managers. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, and can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills. The Event Concierge is often the liaison between the hotel and the meeting planner.

Responsibilities

• Prompt Meet and Greet Clients at the beginning of schedule
• Constantly Monitor Customer Personal and Practical Needs, making sure that they are satisfied throughout the entire day.
• Monitor all client communication such as Phone, ECA App, Text Group and provide immediate responses to Meeting Planner requests
• Supporting Meeting Planners and Operations team to ensure events are set as per Daily Detail Report
• Proactive walkthrough of event space to maintain quality and reporting defects to Engineering & Events Leadership.
• Daily walkthrough for cleanliness and accuracy of event set up and act immediately when correction is required
• Monitor and assist with directing meeting attendees this may include elevator or escalator control
• Service recovery – work with hotel partners to recover service levels
• Responsible for tracking boxes and shipments, delivering meeting planner supplies, and anticipating potential opportunities before they occur.
• Works closely with Catering Sales, Planning managers and Director of Events on other duties, responsibilities assigned as necessary.
• Other duties assigned by the Leader.
  
  

Experience

• Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field (or equivalent work experience).
• 2+ years of experience in event coordination or hospitality industry.
• Strong organizational skills with attention to detail and the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills to interact with clients, vendors, and internal teams.
• Ability to work under pressure and remain calm and professional in high-stress situations.
• Proficiency in Microsoft Office Suite and event management software (experience with property management systems, Salesforce, or similar software is a plus).
  
  

Hourly Pay: $ 21/ Hr

Position Requirements

Successful completion of a background check required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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