Evenings - Customer Service Representative

U-Haul; Calgary; On-site; CAD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking friendly, motivated individuals for the role of Customer Service Representative. In this position, you will be the face of exceptional service, assisting customers with their needs and ensuring a seamless experience. You'll utilize cutting-edge technology to manage rentals and inventory while also participating in valuable on-the-job training. With opportunities for advancement and a supportive team environment, this role offers a chance to grow in your career while making a positive impact on customers' journeys. Join a company that values your contributions and offers competitive bonuses and perks.

Benefits

Paid Holidays

Vacation Days

Sick Days

Gym Reimbursement Program

Opportunities for Advancement

Complete Benefit Plan

RRSP Payroll Deduction Plan

Deferred Profit-Sharing Plan

You Matter Program (EAP)

Discounts on Apple Products

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent required.

Responsibilities

• Assist customers with U-Haul products and services.
• Use U-Scan technology to manage rentals and inventory.
• Clean and inspect equipment on the lot.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

U-Scan Technology

Forklift

Job description

Location:

520 Meridian Rd NE, Calgary, Alberta T2A2N7 Canada

Scheduled Availability - Evenings Monday thru Thursday 3:30 PM to 7:30 PM and Fridays 3:30 PM to 8:30 PM

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.