Escalation Engineer

PARETO SECURITIES AS; Mississauga; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An exciting opportunity for an Escalation Engineer at a leading company specializing in Microsoft Dynamics solutions. You will tackle complex technical issues, support partners, and drive improvements while enjoying flexible working hours and a positive company culture that values teamwork and communication. Join a company where innovation meets customer engagement.

Benefits

Flexible working hours

Employer-funded pension scheme

Attractive health insurance

Subsidized lunch

Company parties

Qualifications

• Experience with Microsoft Dynamics Business Central is crucial.
• Strong problem-solving skills are essential for the role.
• Good communication skills, particularly in English, are required.

Responsibilities

• Coordinate and resolve 2nd-level support tickets.
• Investigate technical issues related to configuration and code.
• Identify trends and work on solutions with software engineers.

Skills

Problem-solving

Communication

Flexibility

Teamwork

Education

3+ years experience with Microsoft Dynamics Business Central

Job description

Escalation Engineer - Continia Document Capture & eDocument Solutions

Continia is looking for you – a talented Microsoft Dynamics Business Central engineer passionate about solving problems and delivering top-class customer support. If you're strong in communication and enjoy close interaction with partners, end-users and colleagues, this job is for you!

About your role

As an Escalation Engineer in the Document Capture & eDocument Development team, you'll work with our 1st level support team, partners and the internal engineering teams. Your primary effort is to coordinate and find clever solutions to technical problems.

Your primary tasks will include the following:

• Support: Responsible for 2nd-level support tickets and resolving them. These support tickets typically need more in-depth technical expertise and analysis.
• Technical issues: Investigate and solve highly technical problems related to infrastructure, configuration, or code-level - either by yourself or in cooperation with the support and/or development teams.
• Identification: Identify emerging trends or recurring escalation scenarios and work with software engineers and supporters to mitigate them in the future.....
• Enjoy what you do every day!

Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper life balance.

On top of this, you can enjoy the following benefits:

• Flexible working hours at the office and in your home office.
• Employer-funded pension scheme.
• Attractive health insurance.
• Local benefits such as subsidized lunch and active socialization.
• Company parties where you meet your international colleagues in person.

Dependent on your location, you can be based in either Denmark (Copenhagen or Aalborg), or Lithuania (Vilnius).

About you

Your success in this role depends on your ability to manoeuvre in an agile organization where not two days are the same. You're positive, service-minded, and eager to reach your potential.

You're an initiative-taker and enjoy taking responsibility for your work. On top of that, you're likely to enrich our business with the following qualifications:

• Experience: 3+ years of developer experience with Microsoft Dynamics Business Central
• Problem-solving: you have superior problem-solving and troubleshooting skills by working systematically toward the key issue
• Flexibility: you have a demonstrated ability to manage your tasks and adjust to shifting priorities and timelines
• Independent team player: you have the ability to work independently and in a collaborative team environment
• Good English communications skills: a large part of your job will involve working directly with partners, and engineering teams in Continia
• Enthusiasm: You have a thirst to go the extra mile and are thrilled about making a significant difference for thousands of companies

If you think you'd be a great fit for this position, please upload your CV, including a few lines about why you're interested in this job. To ensure an efficient and fair recruitment process, it is your choice whether you wish to add a photo in your CV.

If you have any questions, please contact Jesper Kristiansen Winther, Senior Solutions Manager – Document Capture (phone: [phone] or email: [e-mail]).

Continia commits to an inclusive recruitment process and equality of opportunity for all our job applicants.

We look forward to hearing from you!

About Continia

At Continia, we value diversity and encourage authenticity. We are team players who respect each other's thoughts and ideas, and we expect everyone to take ownership of their work. We focus on personal and professional development to grow internally within our organization.

In our day-to-day work, we are pragmatic and result-oriented and aim to stay entrepreneurial by keeping things simple and focusing on our employees. We celebrate our wins and releases and aim at having one major event each year where all employees meet up in one place.

We recognize that time is what matters most. Continia solutions give customers more time daily – time to work and live. That's why "It's About Time" is our motto. Our success is built on partnering with more than 1,800 reselling partners - serving more than 20,000 customers worldwide.

We are proud of our company culture, value diversity, and encourage authenticity. You will work in an informal environment with open dialogue and high team spirit in your everyday life. You will be part of a strong community where we celebrate small and big successes.

For more than 30 years, we have been adding value to users of Microsoft Dynamics by developing and offering solutions to effectively handle different types of administrative processes.

Today more than 26,000 Microsoft Dynamics NAV& 365 Business Central installations actively use one or more of our products to speed up or to automate various administrative processes. More than 1,400 partners worldwide in the Microsoft Dynamics NAV ecosystem are experienced in delivering, implementing and supporting Continia solutions to their customers.

For more than 30 years, we have been adding value to users of Microsoft Dynamics by developing and offering solutions to effectively handle different types of administrative processes.

Today more than 26,000 Microsoft Dynamics NAV& 365 Business Central installations actively use one or more of our products to speed up or to automate various administrative processes. More than 1,400 partners worldwide in the Microsoft Dynamics NAV ecosystem are experienced in delivering, implementing and supporting Continia solutions to their customers.

Senior Solution Manager - Document Capture